Marshall Hollen
Evans,CO
Summary
Results-oriented Field Service Professional with extensive expertise in troubleshooting and maintaining complex equipment. Proficient in diagnosing issues, executing repairs, and utilizing industry-specific tools to enhance customer satisfaction. Demonstrated ability to collaborate effectively within teams and adapt to evolving demands in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Field Service Technician
All Copy Products (ACP)
08.2012 - Current
- Resolved mechanical and electrical issues on various laser printers and copiers.
- Managed multiple projects, consistently meeting deadlines and service expectations.
- Enhanced service efficiency by implementing process improvements for response times.
- Guided junior technicians in field training, task delegation, and escalations.
- Provided technical support for new product integrations and installations.
- Collaborated with sales to address customer inquiries and technical needs.
Technician
Family Tire Pros
05.2010 - 08.2012
- Enhanced vehicle performance through suspension and brake system replacements.
- Conducted electrical troubleshooting and repairs to ensure optimal vehicle functionality.
- Employed compression kits to assess engine and fuel system pressures accurately.
- Identified vacuum leaks using detection kits in EVAP and cooling systems.
- Executed tire replacements and rotations, ensuring safe driving conditions for customers.
- Provided excellent customer service by advising on necessary vehicle maintenance services.
Sergeant / E-5
United States Army
06.2004 - 06.2009
- Squad Supervisor
- Unit armorer.
- Maintain inventory and security of military equipment and other high value sensitive items.
- Repaired, rebuilt and maintained various military equipment including generators, radios and other electrical equipment.
- Troubleshoot, diagnose and repair military vehicles, track and wheeled.
Education
Associates degree - Applied Sciences Automotive Program
Front Range Community College
Fort Collins, CO01.2011
Diploma - undefined
Poudre High School
Fort Collins, COSkills
- Hand tools and power tools
- Strong mechanical / technical aptitude
- Attention to detail
- Customer service
- Safety oriented
- Critical thinking and problem solving
- Quick and proficient learner
- Effective verbal communication
- Field repairs and field installations
- Technical and mechanical troubleshooting, diagnosing and repair
- Electrical troubleshooting, diagnosing and repa
- Positive attitude
Timeline
Field Service Technician
All Copy Products (ACP)
08.2012 - Current
Technician
Family Tire Pros
05.2010 - 08.2012
Sergeant / E-5
United States Army
06.2004 - 06.2009
Diploma - undefined
Poudre High School
Associates degree - Applied Sciences Automotive Program
Front Range Community College