Brock Frederick

Job duties were preparing food as ordered, prepping ingredients for use, and cleaning of work area and equipment. All duties were performed to meet health code set by the South Dakota Department of Health.

• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 28 inmates simultaneously.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
• Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
• Patrolled facility and work areas to complete headcounts of inmates.
• Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
• Oversaw conduct of 28 prisoners to prevent escapes or violent behavior.
• Oversaw conduct of 28 prisoners to prevent escapes or violent behavior.
• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Prepared meals for the inmates.
• Distributed medications
• Maintained facility cleanliness.

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Obtained underwriting approval by completing application for coverage.
• Upsold additional products and services after identifying customer needs and requirements.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.