Dnella Harris
Zebulon
Summary
I have successfully completed my high school education, where I built a strong academic foundation and developed important skills such as responsibility, time management, and dedication to learning. I am currently a college student majoring in Dental Assisting, pursuing specialized training in oral healthcare, patient care, and clinical procedures. This achievement reflects my commitment to furthering my education and preparing for a career in the healthcare field, where I aim to contribute positively to patient health and well-being.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dietary Aide/Cook
Wellington Rehabilitation and Healthcare
05.2023 - Current
- Prepared and served nutritious meals adhering to dietary guidelines and resident preferences.
- Assisted in maintaining clean, organized dining areas to enhance resident experience.
- Collaborated with nursing staff to ensure proper dietary restrictions were followed for each resident.
- Trained new team members on food safety protocols and meal preparation standards.
Technical Support Representative
Conduent
2024 - 2025
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided training and support to new team members, enhancing overall team efficiency.
- Streamlined support processes, improving response times and customer satisfaction ratings.
- Led initiatives to enhance knowledge base documentation, ensuring accuracy and accessibility of resources.
Sales Associate
Victoria's Secret
05.2022 - 07.2023
- Delivered exceptional customer service to enhance shopping experiences and drive loyalty.
- Assisted in inventory management by organizing merchandise and ensuring stock availability.
- Trained new team members on sales techniques and product knowledge to improve performance.
- Implemented visual merchandising strategies to optimize store layout and attract customers.
- Collaborated with management to develop promotional campaigns that increased sales engagement.
Sales Associate
Dollar General
09.2022 - 05.2023
- Analyzed sales data to identify trends, informing strategic decisions for inventory adjustments.
- Led team meetings focused on improving customer interactions and achieving sales targets.
- Mentored junior associates, fostering a collaborative environment that encouraged professional growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Online Grocery Shopper
Walmart
09.2021 - 03.2022
- Streamlined grocery selection process to enhance efficiency and reduce customer wait times.
- Trained new team members on store policies, safety protocols, and product knowledge.
- Collaborated with management to optimize inventory control and minimize stock discrepancies.
- Implemented best practices for order accuracy, resulting in improved customer satisfaction ratings.
Cashier
Arby's Restaurant Group / Inspire Brands
11.2020 - 06.2021
- Achieved high levels of customer satisfaction through proactive engagement and support. Enhanced customer experience by addressing inquiries promptly and effectively. Cultivated a positive environment that encouraged repeat business.
- Managed cash register operations to ensure seamless and accurate order processing.
- Facilitated smooth transaction processes by managing cash collection and change distribution.
Education
High School Diploma -
East Wake High School
Wendell, NCDental Assistance
Miller Motte College
Raleigh, NCSkills
Point of sale (POS)
Certification
Driver's License
Assessments
- Food service fit: Crew member — Proficient
- August 2021
- Measures the traits that are important for successful food service crew members
- Full results: Proficient
- Retail customer service — Proficient
- March 2022
- Responding to customer situations in a retail setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Full Professional
Timeline
Dietary Aide/Cook
Wellington Rehabilitation and Healthcare
05.2023 - Current
Sales Associate
Dollar General
09.2022 - 05.2023
Sales Associate
Victoria's Secret
05.2022 - 07.2023
Online Grocery Shopper
Walmart
09.2021 - 03.2022
Cashier
Arby's Restaurant Group / Inspire Brands
11.2020 - 06.2021
Technical Support Representative
Conduent
2024 - 2025
High School Diploma -
East Wake High School
Dental Assistance
Miller Motte College