Dnella Harris
Zebulon
Summary
I have successfully completed my high school education, where I built a strong academic foundation and developed important skills such as responsibility, time management, and dedication to learning. I am currently a college student majoring in Dental Assisting, pursuing specialized training in oral healthcare, patient care, and clinical procedures. This achievement reflects my commitment to furthering my education and preparing for a career in the healthcare field, where I aim to contribute positively to patient health and well-being.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dietary Aide/Cook
Wellington Rehabilitation and Healthcare
05.2023 - Current
- Prepared and served nutritious meals adhering to dietary guidelines and resident preferences.
- Assisted in maintaining clean, organized dining areas to enhance resident experience.
- Collaborated with nursing staff to ensure proper dietary restrictions were followed for each resident.
- Trained new team members on food safety protocols and meal preparation standards.
Technical Support Representative
Conduent
2024 - 2025
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided training and support to new team members, enhancing overall team efficiency.
- Streamlined support processes, improving response times and customer satisfaction ratings.
- Led initiatives to enhance knowledge base documentation, ensuring accuracy and accessibility of resources.
Sales Associate
Victoria's Secret
05.2022 - 07.2023
- Delivered exceptional customer service to enhance shopping experiences and drive loyalty.
- Assisted in inventory management by organizing merchandise and ensuring stock availability.
- Trained new team members on sales techniques and product knowledge to improve performance.
- Implemented visual merchandising strategies to optimize store layout and attract customers.
- Collaborated with management to develop promotional campaigns that increased sales engagement.
Sales Associate
Dollar General
09.2022 - 05.2023
- Analyzed sales data to identify trends, informing strategic decisions for inventory adjustments.
- Led team meetings focused on improving customer interactions and achieving sales targets.
- Mentored junior associates, fostering a collaborative environment that encouraged professional growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Online Grocery Shopper
Walmart
09.2021 - 03.2022
- Streamlined grocery selection process to enhance efficiency and reduce customer wait times.
- Trained new team members on store policies, safety protocols, and product knowledge.
- Collaborated with management to optimize inventory control and minimize stock discrepancies.
- Implemented best practices for order accuracy, resulting in improved customer satisfaction ratings.
Cashier
Arby's Restaurant Group / Inspire Brands
11.2020 - 06.2021
- Achieved high levels of customer satisfaction through proactive engagement and support. Enhanced customer experience by addressing inquiries promptly and effectively. Cultivated a positive environment that encouraged repeat business.
- Managed cash register operations to ensure seamless and accurate order processing.
- Facilitated smooth transaction processes by managing cash collection and change distribution.
Education
High School Diploma -
East Wake High School
Wendell, NCDental Assistance
Miller Motte College
Raleigh, NCSkills
Point of sale (POS)
Food and beverage management
Dining service expertise
Hospitality background
Monetary transactions
Telecommuting
Customer experience
Customer assistance
Leadership skills
Aging services
Nutrition assistance background
Professional development
Computer skills
Certification
Driver's License
Assessments
- Food service fit: Crew member — Proficient
- August 2021
- Measures the traits that are important for successful food service crew members
- Full results: Proficient
- Retail customer service — Proficient
- March 2022
- Responding to customer situations in a retail setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Full Professional
Timeline
Dietary Aide/Cook
Wellington Rehabilitation and Healthcare
05.2023 - Current
Sales Associate
Dollar General
09.2022 - 05.2023
Sales Associate
Victoria's Secret
05.2022 - 07.2023
Online Grocery Shopper
Walmart
09.2021 - 03.2022
Cashier
Arby's Restaurant Group / Inspire Brands
11.2020 - 06.2021
Technical Support Representative
Conduent
2024 - 2025
High School Diploma -
East Wake High School
Dental Assistance
Miller Motte College