Brock Heath
Pequot Lakes,MN
Summary
Professional with extensive knowledge in food and beverage management. Proven track record of optimizing operations, enhancing culinary offerings, and driving customer satisfaction. Strong focus on team leadership, adaptable to changing needs, and committed to achieving results. Expertise in budgeting, inventory control, and staff training.
Overview
15
15
years of professional experience
Work History
Food & Beverage Director
Cragun's Resort & Legacy Golf Courses
04.2023 - Current
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
General Manager
MN Trader's Company
04.2021 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager & Managing Partner
Kieran's Irish Pub
02.2018 - 04.2021
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant General Manager
Kieran's Irish Pub
01.2011 - 02.2018
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bar Manager
Kieran's Irish Pub
12.2009 - 01.2011
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Minneapolis Community & Technical College
Minneapolis, MNSkills
- Fine-dining expertise
- Banquet operations
- Hospitality management
- Excellent communication
- Staff leadership
- Inventory management
- Quality assurance
- Vendor negotiations
- Teamwork and collaboration
- Budget development
- Problem-solving abilities
- Collaboration and teamwork
Timeline
Food & Beverage Director
Cragun's Resort & Legacy Golf Courses
04.2023 - Current
General Manager
MN Trader's Company
04.2021 - 03.2023
General Manager & Managing Partner
Kieran's Irish Pub
02.2018 - 04.2021
Assistant General Manager
Kieran's Irish Pub
01.2011 - 02.2018
Bar Manager
Kieran's Irish Pub
12.2009 - 01.2011
Minneapolis Community & Technical College
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