Summary
Overview
Work History
Education
Skills
Timeline
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Terrany Warren

Conroe,TX

Summary

Attentive Customer Service Representative with 7 years of achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Food and Beverage Director

Social House Lounge
01.2022 - 07.2023
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
  • Improved operational efficiency by implementing technology solutions for reservations, order management, and payment processing.

Dental Technician

Contour Balance Digital Lab
04.2021 - 07.2023
  • Maintain master calendar and scheduled new appointments based on provider availability.
  • Demonstrate proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
  • Collaborated with dentists to ensure accurate shade matching for esthetically pleasing restorations.
  • Maintained high-quality standards for all completed work, resulting in increased client retention.
  • Developed strong relationships with dental practices, fostering a collaborative atmosphere and timely communication regarding case status updates.

Waitress

Amahle Bar & Lounge
10.2020 - 03.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

In-home caregiver

Renaissance Group Home
08.2018 - 09.2020
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Facilitated consistent communication between clients, their families, and healthcare professionals to ensure a comprehensive understanding of individual care requirements.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.

Sales Associate

Champs
05.2017 - 09.2020
  • Provided information regarding store policies, product manufacturers, and popular items.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted team members when necessary in handling cash registers, organizing inventory, labeling products, and cleaning up.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High school Diploma -

Mayfield High school
05.2018

Diagnostic Medical Sonography

Houston Community College
Houston, TX
07.2023 - Current

Skills

  • Organization and Time Management
  • Team Leadership
  • Sanitation Standards
  • Fine-Dining Expertise
  • Safe Food Handling
  • Order Accuracy
  • Customer Service Standards
  • Food Safety and Sanitation
  • Teamwork and Collaboration
  • To-Go Order Preparation

Timeline

Diagnostic Medical Sonography

Houston Community College
07.2023 - Current

Food and Beverage Director

Social House Lounge
01.2022 - 07.2023

Dental Technician

Contour Balance Digital Lab
04.2021 - 07.2023

Waitress

Amahle Bar & Lounge
10.2020 - 03.2023

In-home caregiver

Renaissance Group Home
08.2018 - 09.2020

Sales Associate

Champs
05.2017 - 09.2020

High school Diploma -

Mayfield High school

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Terrany Warren