Lisa Mirochna

Largo,FL

Summary

Operations leader with proven success in managing large teams and driving efficiency in hospitality venues. Achievements include implementation of innovative service strategies, optimization of inventory control, and significant improvements in guest satisfaction.

Overview

years of professional experience

Work History

Food & Beverage Director / Operations Leader

Jimmy's Guana's / Holiday Inn Harbourside

06.2013 - 05.2026

Managed daily operations of high-volume hospitality venue, ensuring efficient service delivery.
Supervised and scheduled 75-100 employees, enhancing operational efficiency across departments.
Developed and implemented menu offerings, elevating guest experience and satisfaction.
Coordinated service operations and resolved guest and staff issues effectively.
Maintained inventory control to optimize stock levels and minimize waste.
Established vendor relationships for quality supplies and timely deliveries.
Ensured compliance with health codes and safety regulations in kitchen and dining areas.
Collaborated with marketing teams on promotional campaigns, increasing sales volume through targeted strategies.

General Manager

Crabby Bill's Family Restaurants

01.1999 - 01.2013

Managed high-volume beach restaurant operations, optimizing service delivery and guest experience.
Analyzed financial reports to inform budgetary decisions and optimize resource allocation.
Coordinated inventory management and supplier negotiations, effectively controlling costs and ensuring stock availability.
Led training and scheduling for staff to enhance guest satisfaction and service quality.
Maintained compliance with health regulations and safety standards throughout operations.
Created a collaborative work environment through team-building activities across departments.
Managed inventory levels while implementing corrective action plans to reduce long-term costs.
Advanced from server to management roles, overseeing daily operations and enhancing service quality.

Skills

Food and beverage ordering
Menu engineering
Daily operations management
Service operations
Quality assurance
Inventory control
Vendor management
Process improvement
Operational efficiency
Workforce scheduling
Staff scheduling

Workflow organization
Team leadership
Employee training and development
Conflict resolution
Customer service resolution
Problem solving
Time management
Multitasking skills
Team building
Sustainability practices
Operations coordination

References

Available upon request