Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brock Penrod

Greensboro,NC

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Building Access Supervisor

High Point University
High Point, NC
02.2023 - Current
  • Performed audits of safety procedures, business offices, and CCTV systems.
  • Configured settings on various types of Access Control Systems according to customer requirements.
  • Managed building access control systems and developed lock and unlock protocols with key control.
  • Participated in meetings with stakeholders regarding implementation strategies for new or upgraded Access Control Systems.
  • Tested new products and features related to the access control systems before deployment.
  • Assisted in developing plans for emergency situations where access control systems needed to be updated quickly.
  • Provided technical support to end users regarding the use of Access Control Systems.
  • Evaluated performance metrics associated with usage of the Access Control System and identified areas for improvement.
  • Wrote SQL queries using programs such as MySQL and CCURE.

Police Telecommunicator

High Point University
High Point, NC
08.2020 - 02.2023
  • Answered emergency and non-emergency calls, determining the nature of the call and responding appropriately.
  • Ensured proper maintenance of all equipment used in the dispatch center; reported any malfunctions promptly.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Provided assistance to officers in field by gathering information, relaying messages, and dispatching units as needed.
  • Performed audits of safety procedures, business offices, and CCTV systems.
  • Maintained and troubleshooted access control systems, hardware and software.

Education

Bachelor of Science - History

Leesburg High School
Banner Elk, NC
12-2019

Skills

  • Strategic Planning
  • Data Analytics
  • Operations Management
  • Staff Management
  • Process Improvement

Accomplishments

  • Won multiple awards at Lees-McRae for starting and running a Varsity Esports program at the school that is still running today.

Certification

  • Certified with Microsoft Office
  • Certified CCURE Manager

Timeline

Building Access Supervisor

High Point University
02.2023 - Current

Police Telecommunicator

High Point University
08.2020 - 02.2023

Bachelor of Science - History

Leesburg High School

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Brock Penrod