Summary
Overview
Work History
Education
Skills
Certification
Areas Of Proficiency
Timeline
Generic

Brock Weiss

Eau Claire,USA

Summary

Audit Compliance Analyst with proven success in vendor compliance and inventory optimization at FLEET FARM Distribution Center. Skilled in enhancing quality assurance processes and implementing strategic initiatives that improve operational performance. Proficient in ERP software to streamline workflows and achieve organizational objectives. Strong analytical support capabilities focused on boosting customer satisfaction and fostering team collaboration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Audit Compliance Analyst

FLEET FARM Distribution Center
Chippewa Falls, WI
06.2023 - Current
  • Established inbound receiving protocols and vendor compliance guidelines for product verification.
  • Managed outbound shipping inventory requests for 51 store locations with precise pallet manifests.
  • Ensured quantity, contents, and label codes conformed to company standards using ERP Traverse software.
  • Conducted inspections of incoming freight for compliance with authorized Purchase Orders using GS1-128 SSCC labels.
  • Documented vendor noncompliance error reports and evaluated citations for corrective actions.
  • Fostered cross-functional collaboration among receiving staff, dock personnel, and inventory teams to enhance productivity.
  • Assisted various departments in executing order flow directives for efficient retail restocking.

Customer Support Agent

ELITE EXTRA
Eau Claire, WI
01.2022 - 08.2022
  • Engaged client base of over 325,000 users to deliver responsive solutions.
  • Conducted needs analysis and presented tailored options to enhance customer decision-making.
  • Guided dispatchers in optimizing driver routes and workloads through best practices.
  • Verified vendor integration flow, ensuring data accuracy in Elite Extra.
  • Managed client information and tracked activities using in-house CRM system.
  • Analyzed and monitored operational data for planning and account updates.

Account & Support Analyst

FORETEES LLC
St. Paul, MN
01.2008 - 11.2021
  • Acted as primary liaison between sales managers and 600 active facility accounts to validate service effectiveness.
  • Collected customer-driven requirements to facilitate communication with software development team.
  • Conducted training sessions for on-boarding new sites and accounts.
  • Resolved technical issues by identifying solutions and providing support via phone, email, and desktop sharing.
  • Documented user information, issue details, and solutions on service tickets, closing tickets upon resolution.

Education

Bachelor of Science - Business Administration

Mount Senario College
Ladysmith, WI

Skills

  • Customer satisfaction
  • Assertive decision-making
  • Creative problem-solving
  • Process improvement
  • Quality assurance
  • Strategic planning
  • Cross-functional teamwork
  • Team training

Certification

  • Federal Communication Commission FCC licensed amateur radio operator call sign KD9JNL.
  • National Incident Command System ICS level 100, 200, 700, 800 programs certified.
  • National Weather Service NWS Certified Storm Spotter Eau Claire County WI A-9.
  • Eau Claire County Amateur Radio Emergency Service Member.
  • American Radio Relay League Member listed with the Eau Claire Amateur Radio Club.

Areas Of Proficiency

Microsoft Office, Salesforce, Traverse WMS, Google Drive, Zoom, Slack, Trello

Timeline

Audit Compliance Analyst

FLEET FARM Distribution Center
06.2023 - Current

Customer Support Agent

ELITE EXTRA
01.2022 - 08.2022

Account & Support Analyst

FORETEES LLC
01.2008 - 11.2021

Bachelor of Science - Business Administration

Mount Senario College

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Brock Weiss