Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brock Williams

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Lead Service Technician

Wiese USA
08.2019 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Retained accurate records of purchases, titles and sales.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Coordinated with parts department to determine availability of necessary components.

Heavy Equipment Mechanic

Constellium
06.2017 - 08.2019
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Inspected and tested heavy equipment components to certify proper operation and safety.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Analyzed malfunctioning equipment and determined type of repairs required.

Lead Field Service Technician

Lift Service LLC.
06.2010 - 06.2017
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Developed and implemented customized service plans to meet customer needs.
  • Discussed and recommended service options with customers and explained costs involved.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Mechanic

Pilgrims Pride JBS
05.2000 - 06.2010
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Ordered repair parts quickly to prevent delays in projects and repair work.

Education

Associate of Applied Science - Carpentry

Northwest Shoals Community Collage
Muscle Shoals, AL
05.2000

High School Diploma -

Phil Campbell High School
Phil Campbell, AL
05.1998

Skills

  • Customer Service
  • Data Analysis
  • Mechanical Troubleshooting
  • Technical Support
  • Professional and Courteous
  • Project Estimation and Bidding
  • Problem and Issue Resolution
  • Scheduling and Coordination

Timeline

Lead Service Technician

Wiese USA
08.2019 - Current

Heavy Equipment Mechanic

Constellium
06.2017 - 08.2019

Lead Field Service Technician

Lift Service LLC.
06.2010 - 06.2017

Mechanic

Pilgrims Pride JBS
05.2000 - 06.2010

Associate of Applied Science - Carpentry

Northwest Shoals Community Collage

High School Diploma -

Phil Campbell High School
Brock Williams