Christopher Lee
Scottsboro
Summary
Highly skilled Lead Service Technician with background in troubleshooting, repair, and maintenance of complex equipment. Strong knowledge of safety protocols and standard operating procedures ensures adherence to high-quality standards. Notable ability to lead teams, streamline processes, and enhance operational efficiency. Proven track record of improving customer satisfaction through superior service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Service Technician
REMCO SOUTHEAST
Pelham
06.2017 - Current
- Developed and implemented strategies for improving customer service operations.
- Provided guidance on proper usage of equipment to customers.
- Conducted regular maintenance of equipment and assisted with repairs as needed.
- Identified, diagnosed, and resolved complex customer service issues.
- Implemented best practices for efficient workflow processes and procedures.
- Provided technical support to customers on the phone and in-person.
- Collaborated with other departments to resolve customer inquiries quickly.
- Reviewed system designs prior to implementation or installation.
- Assisted with the design, installation, configuration, testing, and maintenance of hardware systems.
- Monitored safety regulations to ensure compliance with industry standards.
- Performed troubleshooting to identify root cause of equipment malfunctions.
- Coordinated with vendors to obtain necessary parts and supplies for repairs.
- Prepared estimates for repair services based on labor costs and materials used.
- Supervised a team of 5 junior technicians in their daily tasks.
- Ensured that all service requests were completed within established timeframes.
- Trained new technicians on company policies, procedures, and protocols.
- Created detailed reports documenting service activities for management review.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Developed preventive maintenance procedures and schedules.
- Traveled to customer locations to complete work for pre-set appointments.
- Trained new team members on service processes to increase productivity.
- Maintained certifications and completed training on systems and components.
- Set up and operated mechanical and manual tools and equipment.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Reviewed work orders and discussed with supervisors.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Service Technician
Premier Kings
Huntsville
06.2015 - 06.2017
- Assembled components into complete systems following blueprints or other instructions.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Tested repaired items to ensure functionality before returning them to customers.
Shipping Team Lead
HTPG
Scottsboro
02.2004 - 06.2016
- Ensured accuracy of all outgoing shipments by verifying contents, quantity, weight and dimensions.
- Provided training for new staff on warehouse operations and safety protocols.
- Created reports related to shipment activities such as delivery times, customer complaints.
- Coordinated with carriers and vendors to ensure timely deliveries of products.
- Investigated customer claims related to lost or damaged goods during transit.
- Organized regular meetings with team members for review of goals and targets achieved.
- Developed strategies to improve operational efficiency within the shipping department.
- Managed communication with customers regarding any delays in product delivery due to unforeseen circumstances.
- Resolved discrepancies between customer orders and actual shipped items quickly and efficiently.
Education
High School Diploma -
North Jackson High School
Stevenson, AL05-2003
Welding Technology
Earnest Pruett Center of Technology
Hollywood, AL05-2003
Skills
- Customer service
- Equipment maintenance
- Technical support
- Troubleshooting techniques
- Preventive maintenance
- Team leadership
- Employee training
- Safety compliance
- System installation
- Diagnostic testing
- Client communication
- Repair estimation
- Problem solving
- Fall protection
- Welding and fabrication
- Hydraulic systems
- HVAC systems
- Pneumatic controls
- Security systems
- Material testing
- Work order processing
- Lighting systems
- Confined space entry
- Motor controls
- Air compressors
- First aid and CPR
- Pump maintenance
- Diagnostic skills
- Energy management
- Budgeting and cost control
- Variable frequency drives
- Fire alarm systems
- Refrigeration systems
- Schematic interpretation
- Mechanical aptitude
- Lockout and tagout procedures
- Mechanical troubleshooting
- Network configuration
- Boiler maintenance
- Client education
- Time tracking
- Power tool proficiency
- Testing and evaluation
- Troubleshooting and Diagnostics
- System upgrades
- Construction management
- Verbal and written communication
- Documentation and reporting
- Scheduling and coordination
- Cost estimations
- Professional and courteous
- Valid Driver's license
- Equipment calibration
- Problem and issue resolution
Certification
- CFESA CERTIFIED MASTER TECHNICIAN CERTIFICATION # 23-10102
- EPA CERTIFIED CERTIFICATION # PFC74A370ECFCD8M0
- CERTIFIED VOLUNTEER FIREFIGHTER CERTIFICATION # 149311
- CERTIFIED HAZARD MATERIALS AWARENESS AND OPERATIONS CERTIFICATION # 149463
Accomplishments
- RISING STAR AWARD 2018
- MVP AWARD 2019
- TECHNICIAN OF THE YEAR 2021
- MORE THAN A WRENCH AWARD 2022
- MVP AWARD 2023
- MVP AWARD 2024
References
References available upon request.
Timeline
Lead Service Technician
REMCO SOUTHEAST
06.2017 - Current
Service Technician
Premier Kings
06.2015 - 06.2017
Shipping Team Lead
HTPG
02.2004 - 06.2016
High School Diploma -
North Jackson High School
Welding Technology
Earnest Pruett Center of Technology