Jesse Mort
Haysville,KS
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized lead service tech with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Precise Service Technician offering experience repairing and installing new cooling and heating systems. Thoughtful project manager and reliable team leader with well-developed mechanical aptitude. Effective communicator with exceptional client communication skills and dedication to outstanding customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Waldinger
Wichita , KS
10.2017 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Assisted team members with all equipment troubleshooting and diagnostics.
- Facilitated maintenance team training procedures to align with company standards.
- Provide quotes for all needed repairs.
Service Technician
BCS
Wichita, KS
05.2017 - 10.2017
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
Service Technician
Central Consolidated
Wichita, KS
08.2012 - 08.2016
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Performed maintenance duties and safely handled chemicals and solutions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Facilitated maintenance team training procedures to align with company standards.
Service Technician
P And E Commercial Services
Wichita , KS
10.2011 - 08.2012
- Evaluated systems according to predetermined checklist and noted issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Service Technician
Five Star
Wichita, KS
01.2009 - 09.2011
- Evaluated systems according to predetermined checklist and noted issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
- Facilitated maintenance team training procedures to align with company standards.
- Efficiently troubleshot and repaired hvac equipment to cut company costs and maximize productivity.
Service Technician
P And E
Wichita , KS
03.2008 - 01.2009
- Evaluated systems according to predetermined checklist and noted issues.
- Serviced hvac equipment for expedient repair and minimal downtime.
- Facilitated maintenance team training procedures to align with company standards.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Service Technician
Hanna Heating And Air
Wichita , KS
01.2006 - 03.2008
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
Education
No Degree - Hvacr
Vatterott
Wichita05.2005
Skills
- Customer Service
- Computerized Diagnostics
- Coordination with Service Team
- Expertise in Installations
- Repair Cost Estimation
- Work Area Cleanliness
- Technical Support
- Hand Tool Knowledge
- Contributing Team Player
- Service Ticket Accuracy
- Verbal and Written Communication
- Air Conditioning Service
- Mechanical Abilities
- On time
Certification
Masters license as well as many other certifications from training schools I have attended over the years.
Timeline
Lead Service Technician
Waldinger
10.2017 - Current
Service Technician
BCS
05.2017 - 10.2017
Service Technician
Central Consolidated
08.2012 - 08.2016
Service Technician
P And E Commercial Services
10.2011 - 08.2012
Service Technician
Five Star
01.2009 - 09.2011
Service Technician
P And E
03.2008 - 01.2009
Service Technician
Hanna Heating And Air
01.2006 - 03.2008
No Degree - Hvacr
Vatterott
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