BROCKMAN WALLACE II
Marshall,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Forward Logistics
11.2025 - Current
- Operated delivery vehicle efficiently, ensuring timely and accurate order fulfillment.
- Maintained compliance with safety regulations and company policies during all deliveries.
- Coordinated routing and scheduling to maximize delivery efficiency and minimize delays.
- Utilized GPS systems for navigation, improving route effectiveness and reducing transit times.
Operations Supervisor
WALL 2 WALL LLC
05.2020 - Current
- Increased customer approval with robust project management and service delivery.
- Contribute to business strategy by defining the company mission, vision, and operational goals.
- Support recruitment, hiring, and training initiatives to build a high-performing team.
- Enhanced customer satisfaction through innovative strategies aimed at meeting customer needs.
Amazon Delivery
Flywheel DSP
01.2024 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Officer
Charles Village Pub Towson
01.2021 - 12.2023
- Monitored premises to ensure safety and security for patrons and staff.
- Enforced rules and regulations to maintain a safe environment for guests.
- Assisted in managing access control for entry points during peak hours.
- Responded promptly to incidents, ensuring appropriate actions were taken.
Cashier Team Lead
Fosters Grille
08.2020 - 06.2021
- Oversaw store opening, closing, and shift transitions, ensuring accurate record-keeping.
- Assisted customers by addressing inquiries and fulfilling service requests.
- Processed cash and card transactions, including purchases and returns, with precision.
- Resolved client issues skillfully, boosting customer loyalty.
Education
Bachelor of Arts - Communication Studies
Towson University
Skills
- Microsoft Office Products (Word, Excel, Powerpoint)
- Telephone etiquette
- Excellent verbal and written communication
- Positive and solutions-oriented mindset
- Goal-driven and strategic planning
- Strong report writing and documentation skills
- Exceptional customer service and engagement
- Valid driver's license with a clean record
- Team leadership and collaboration
- Effective customer relations management
- Punctual
- Reliable
- Highly organized
Affiliations
- Varsity football (Captain)
- Venture club (Member)
Timeline
Delivery Driver
Forward Logistics
11.2025 - Current
Amazon Delivery
Flywheel DSP
01.2024 - 04.2025
Security Officer
Charles Village Pub Towson
01.2021 - 12.2023
Cashier Team Lead
Fosters Grille
08.2020 - 06.2021
Operations Supervisor
WALL 2 WALL LLC
05.2020 - Current
Bachelor of Arts - Communication Studies
Towson University