Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Dawn Pyles

Nashua,United States
Dawn Pyles

Summary

Talented individual with 22 years of management experience, adept at fostering team productivity and customer satisfaction. Skilled in developing operational strategies and adhering to guidelines. I am currently seeking a role that prioritizes independence and adaptability, as it aligns with my strengths and allows for versatility in various positions.

Overview

28
years of professional experience
1
Certification

Work History

Darden Restaurants

Restaurant Management
04.2016 - 08.2022

Job overview

  • Utilized management expertise to effectively lead and coordinate team operations, ensuring efficient service delivery and customer satisfaction.
  • Developed and implemented strategies for operational improvement, contributing to enhanced team performance and productivity.
  • Fostered a collaborative work environment, empowering staff through training and professional development opportunities.

Friendly's Restaurant co. LLC

Restaurant Management
03.1994 - 04.2010

Job overview

  • Enhanced operational efficiency by streamlining workflow and staff responsibilities.
  • Fostered a customer-centric environment, leading to an improvement in service quality and guest satisfaction.
  • Managed inventory and procurement processes, ensuring optimal stock levels and cost control.

Education

Southern New Hampshire University
Manchester, New Hampshire

Bachelor of Arts from Forensic Psychology, with a Concentration in Addictions
11.2024

University Overview

  • President's List 2020-2025
  • Dean's List 2020-2025
  • Honor Roll 2020-2025 Relevant Coursework: Addiction Studies
  • Forensic Psychology & Criminal Justice Professional
  • Development: Addiction Counseling
  • 3.8 GPA
  • Honor's Society Member

Southern New Hampshire University
Manchester, New Hampshire

Master of Science from Forensic Psychology, with a concentration in Addictions
11-2028

University Overview

  • President's List 2020-2025
  • Dean's List 2020-2025
  • Honor Roll 2020-2025
  • Relevant Coursework: Forensic Psychology & Criminal Justice
  • Professional Development: Addiction Counseling
  • 3.8 GPA
  • Honor's Society Member


Skills

  • Communication Skills
  • Customer Satisfaction
  • Customer Service Expertise
  • Client Relationship Management
  • Relationship Building and Management
  • Leadership & Teamwork
  • Emotional Intelligence
  • Problem Solving
  • Critical Thinking
  • Problem-Solving Ability
  • Decision-Making
  • Planning & Organization
  • Organization and Planning
  • Time Management and Prioritization
  • Growth Strategies
  • Marketing and Promotion Knowledge
  • Resilience & Adaptability
  • Resiliency
  • Adaptability
  • Technical Skills
  • Microsoft Office Products (Word, Excel, PowerPoint)
  • Programming languages (eg, Java, Python, C)

Accomplishments

Accomplishments
  • Created and managed a growing online platform and digital presence to support forensic psychology outreach and community education.
  • Developed professional content and educational materials that align with APA standards and forensic psychological frameworks.
  • Conducted independent research on MRI applications in pediatric lead poisoning cases, compiling evidence from peer-reviewed medical sources for clinical advocacy.

Certification

  • Successfully transitioned from a 22-year career in management to the psychology field, demonstrating resilience, adaptability, and a strong work ethic.
  • Actively mentor and guide peers and family members in academic and personal growth, exemplifying servant leadership and dedication to others.
  • Served in leadership roles across student clubs, extracurriculars, and family-oriented community organizations.

Interests

  • Conducted independent research on MRI applications in pediatric lead poisoning cases, compiling evidence from peer-reviewed medical sources for clinical advocacy
  • Created and managed a growing online platform and digital presence to support forensic psychology outreach and community education
  • Developed professional content and educational materials that align with APA standards and forensic psychological frameworks


Timeline

Restaurant Management
Darden Restaurants
04.2016 - 08.2022
Restaurant Management
Friendly's Restaurant co. LLC
03.1994 - 04.2010
Southern New Hampshire University
Bachelor of Arts from Forensic Psychology, with a Concentration in Addictions
Southern New Hampshire University
Master of Science from Forensic Psychology, with a concentration in Addictions

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