Brodee Ferguson
Minneapolis,MN
Summary
Dependable, Professional with extensive experience in customer communication and high pace stressful environments. Dependable in managing fast-paced environments, multitasking under pressure delivering exceptional customer service, Training employees to ensure peak team communication and exceptional customer service on time. Adept at handling point-of-sale (POS) systems, resolving customer inquiries, and maintaining organized workflows, counted drawers/safe and entered into (POS) systems and assisted managing inventory. Eager to transition skills into a Front Desk Representative career role to provide dedicated, respectful, and efficient administrative support to veterans and staff with my customer service experience.
Overview
2
2
years of professional experience
Work History
Barista
Caribou Coffee
Roseville, Minnesota
12.2024 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverages orders and offer recommendations.
- Maintained calm demeanor during high-volume periods and special events to ensure smooth operations
- Ensured cleanliness and organization of the bar consistently.
- Developed a positive work environment through encouragement and support of coworkers.
- Communicated effectively with team to resolve issues and enhance teamwork and customer experience.
- Responded to questions, providing accurate information to customers and guests.
- Processed payments accurately during cash transactions.
- Followed food safety and hygiene standards consistently in daily tasks.
- Trained new staff on coffee preparation and timing management to match team efficiency.
- Trained new staff on customer communication skills to maximize customer satisfaction and teamwork.
- Assisted inventory management to maintain stock levels and waste.
- Executed computer operations regularly to maintain workflow efficiency for team.
- Counted Drawer/Safe.
Server
Snuffysmaltshops
Roseville, Minnesota
03.2026 - 10.2026
- Took customers orders accurately and quickly, improving customer satisfaction.
- Delivered motivated service in a fast-paced environment to maintain satisfaction.
- Guided customers in product selection and purchase decisions, maximizing overall satisfaction.
- Addressed customer inquiries and complaints effectively, remaining professional in all interactions.
- Communicated with team members to ensure on time order fulfillment and delivery.
- Processed cash and electronic payments correctly and quickly with no errors.
- Mixed and prepared malts and light/heavy beverages.
- Preformed opening and closing duties, including setting up dinning area and restocking supplies to maintain a clean store.
Education
Roseville Area High School
Roseville, MinnesotaSkills
- Exceptional Customer Service
- Hospitality
- Engagement
- Organization
- Calm Under Pressure
- Effective and Coordinated Communication
- Problem Solving
- Leadership and Motivated
- OSHA Compliance Training
- Shift Support
- Company Loyalty
- Team Player
Timeline
Server
Snuffysmaltshops
03.2026 - 10.2026
Barista
Caribou Coffee
12.2024 - Current
Roseville Area High School