Broderick Franklin
Houston
Summary
Customer-focused professional skilled in enhancing guest satisfaction through effective communication and teamwork. Experienced in hospitality, demonstrating strong problem resolution and time management abilities. Committed to leveraging collaborative skills to optimize service delivery.
Overview
1
1
year of professional experience
Work History
Usher
Showbiz Cinemas
Houston
06.2025 - 03.2026
- Greeted and assisted guests at cinema entrance, creating welcoming atmosphere.
- Maintained cleanliness and organization in lobby and screening areas, ensuring positive guest experience.
- Addressed guest inquiries and resolved minor issues promptly.
- Collaborated with team members to improve guest satisfaction, contributing to overall service quality.
Food Runner
Main Event
Houston
02.2025 - 04.2025
- Delivered food and drinks promptly to guests throughout the venue.
- Monitored guest satisfaction, promptly addressing concerns and requests to improve service quality.
- Collaborated with team members to optimize service flow during peak periods.
- Ensured cleanliness of dining areas and proper table settings to enhance guest experience.
Education
Trade - Diesel Mechanic
San Jacinto College
Houston, TX05-2028
Skills
- Hospitality service expertise
- Customer service
- Communication skills
- Team collaboration
- Problem resolution
- Attention to detail
- Conflict resolution
- Time management
Timeline
Usher
Showbiz Cinemas
06.2025 - 03.2026
Food Runner
Main Event
02.2025 - 04.2025
Trade - Diesel Mechanic
San Jacinto College