Brodericka Pettway
Jacksonville,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Warehouse Packer
Amazon
10.2024 - 01.2025
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Organized items on racks, shelves and bins to maintain established order.
Fraud Prevention Specialist
ADT Security Systems
05.2016 - 02.2019
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
Collections Agent
Stellar Recovery Inc
06.2013 - 04.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Performed great teamwork, speed, professionalism and excellence in a fun work environment.
Education
High School Diploma -
Ribault Senior High School
Jacksonville, FLSkills
- Microsoft Office Proficiency
- Customer service
- Critical thinking
- Goal oriented
- Organization skills
- Problem-solving
Timeline
Warehouse Packer
Amazon
10.2024 - 01.2025
Fraud Prevention Specialist
ADT Security Systems
05.2016 - 02.2019
Collections Agent
Stellar Recovery Inc
06.2013 - 04.2016
High School Diploma -
Ribault Senior High School
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