Vivianna Jane Gonzalez
Poughkeepsie,NY
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Versatile Timekeeper possessing strong written and verbal communication abilities paired with proficiency in Excel spreadsheets. Skillful in calculating timesheets from scratch and verifying time recorded in automated systems. Expert in coding time according to sick leave and overtime categories. Committed to collaborating with accounting and payroll departments to pay employees on time.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Warehouse Packer
Cozzini Bros
09.2024 - Current
- Packaged products efficiently for shipment, ensuring accuracy and quality standards.
- Operated warehouse machinery and equipment to streamline packing processes.
- Collaborated with team members to maintain inventory levels and optimize workflow.
- Implemented best practices for safety procedures within the packing area.
- Trained new staff on packing techniques and equipment usage for consistent performance.
- Inspected incoming materials for defects, ensuring only quality items are packed for delivery.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.
Computer Operator
AAFES
07.2023 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Researched and resolved time discrepancies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Generated reports to track employee time and attendance.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Assisted with recruitment and onboarding of new employees.
- Developed and implemented payroll procedures to streamline workflow.
- Coordinated resolution of payroll discrepancies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
Internet Technical Support Representative
Time Warner Cable-Spectrum
02.2023 - 07.2023
- Authored use case studies for proposed websites, detailing execution costs and estimating required hosting parameters.
- Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
- Used ticketing systems to manage and process support actions and requests.
- Presented usage findings to third-party service vendors, suggesting improvements to better handle usage fluctuations.
- Managed high levels of call flow and responded to technical support needs.
- Maintained record of updates and applied fixes for online assets.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored network hardware operations to evaluate proper configuration.
Front Desk Receptionist
Montgomery Nursing Home
03.2019 - 04.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Monitored office supplies by checking inventory and placing orders.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Bachelor of Science - Computer Information Systems
SUNY Polytechnic Institute
Utica, NY05.2022
Associate of Science - Computer Information Systems
Dutchess Community College
Poughkeepsie, NY05.2020
Skills
- C, C#, HTML, CSS, JavaScript proficiency
- Microsoft Visual Studio expertise
- Quality control
- Inventory management
- Timekeeping records
- Technical support
- Data entry
- Employee onboarding
- Office administration
- Customer service
- File organization
- Network monitoring
Timeline
Warehouse Packer
Cozzini Bros
09.2024 - Current
Computer Operator
AAFES
07.2023 - Current
Internet Technical Support Representative
Time Warner Cable-Spectrum
02.2023 - 07.2023
Front Desk Receptionist
Montgomery Nursing Home
03.2019 - 04.2022
Bachelor of Science - Computer Information Systems
SUNY Polytechnic Institute
Associate of Science - Computer Information Systems
Dutchess Community College