Broderick Ward Jr.
Remote
Ewa Beach,HI
Summary
A seasoned systems administrator with over 16 years of expertise in system administration, overseeing both physical and virtual server infrastructures, and efficiently managing data-center operations within Windows environments. Proficiently strategize, deploy, configure, and fine-tune IT infrastructures to maintain exceptional levels of availability and performance. Proven track record of skillfully managing multiple projects, consistently delivering on milestones, and ensuring strict adherence to project scope specifications. Adaptable and capable of meeting the diverse needs of senior management, known for being dependable, hardworking, reliable, and punctual. Additionally, experienced in SCCM (System Center Configuration Manager) and SSRS (SQL Server Reporting Services) Report Analysis, adept at designing, developing, and maintaining reports and dashboards to support data-driven decision-making.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Consultant
Booz Allen Hamilton, Inc.
08.2014 - Current
- Developed and implemented complex SSRS reports using SCCM data to provide actionable insights and support decision-making for management, resulting in increased efficiency and cost savings
- Collaborated with cross-functional teams to gather reporting requirements, analyze data sources, and create customized dashboards in SCCM, enhancing visibility and facilitating data-driven decision-making processes
- Improved reporting processes by automating manual tasks through the utilization of SCCM scripts and SQL queries, resulting in a significant reduction in report generation time and increased accuracy
- Conducted comprehensive data analysis and troubleshooting to identify and resolve data inconsistencies, ensuring the accuracy and integrity of reports generated through SCCM SSRS
- Proficient in client interaction and adept at gathering reporting requirements within the Department of Veterans Affairs (VA)
- Skillfully design and construct custom SCCM Enterprise reports, including dashboards, scorecards, and various report types, tailored to meet the needs of VA clients
- Adapting and enhancing standard and baseline reports according to Change Orders for existing applications
- Proficient in crafting custom SCCM 2012 reports through the utilization of SQL Server views
- Experienced in the creation of web-based reports using Microsoft Visual Studio 2017 and SQL Server Management Studio 19
- Established and managed a SharePoint portal for the reporting team, incorporating customized reports for streamlined access and collaboration.
Content Manager/SharePoint Administrator
USfalcon
03.2014 - 08.2014
- Proficient in client collaboration, adeptly gathering requirements, and translating them into actionable system improvements
- Demonstrated entry-level expertise in designing and customizing SharePoint Lists, Content Types, Workflows, Views, Sites, and more, both with and without SharePoint Designer
- Designed and oversaw section portal pages to enhance information sharing and foster collaboration
- Created custom Page Layouts, Content Types, and implemented Conditional Formatting using SharePoint Designer
- Developed and refined views for existing lists and libraries to optimize data organization
- Maintained and administered designated sites, pages, libraries, and lists
- Generated new pages within pre-established team-level site structures
- Conducted daily and weekly reviews of site content, providing proofreading and editing as necessary
- Ensured logical and user-friendly navigation to accommodate diverse user needs and proficiencies
- Delivered end-user training on various SharePoint features, including lists, libraries, pages, publishing, web parts, importing, exporting, and navigation
- Established and managed permission levels and access permissions for individual users and Active Directory groups, as well as libraries and lists
- Proficiently managed SharePoint servers within a VMware virtual environment
- Regularly reviewed Windows logs on SharePoint servers to identify and address errors
- Conducted weekly maintenance on SharePoint 2010 Servers, including Web Front Ends, Application, Fast Search, and SQL server, by installing approved updates and rebooting servers.
Field Service Representative
USfalcon
06.2013 - 03.2014
- Provided hands-on training to U.S
- Army soldiers on hardware and software systems
- Delivered hardware and software support for unit training, exercises, and missions
- Conducted routine system maintenance and carried out computer system administrative tasks
- Ensured compliance of all Enterprise servers and CPOF (Command Post of the Future) systems with the latest Information Assurance Vulnerability Alert (IAVA) standards during server stack deployment
- Instructed soldiers in the operation of CPOF systems using tools such as CoMotion (blue workspace), OWS Maps, Snagit 9, Ventrilo, and other CPOF functionalities
- Successfully deployed multiple virtual machines, including SharePoint 2010, WSUS, SCCM 2007, SCOM, Domain Controllers, SQL 2008, and Exchange 2010 on Sun System 4100 and Dell Dartfrogs Servers
- Upgraded VMware ESX and Vcenter from version 4.1 to 5.0 ESXi on tactical server stacks
- Leveraged SharePoint and SharePoint Designer to create, manage, and customize team sites, templates, and workflows
- Assisted Army soldiers in building their SharePoint Portals and creating sub-sites
- Collaborated with clients to gather, understand, and define portal and collaboration requirements
- Provided customer support in configuring and maintaining document libraries, lists, and site collections in SharePoint 2010
- Contributed to the management of the Central Administration console on SharePoint 2010
- Assisted in the construction of FAS 2020, 2040, and 2240 Filers using automated scripts for Army units.
Senior Consultant
Booz Allen Hamilton, Inc.
10.2012 - 06.2013
- Developed and reviewed documentation related to SCCM processes and operations
- Proficiently managed SCCM processes, including patching, package creation, software deployment, troubleshooting, and deployment testing
- Oversaw monthly security patching for workstations and servers within the FORSCOM G6 SCCM/WSUS deployment
- Successfully deployed SCCM Client to all workstations and servers across the FORSCOM network
- Managed and maintained virtual machines as assigned
- Demonstrated expertise in creating and managing collections and advertisements within SCCM 2007
- Designed, distributed, and resolved issues related to software packages
- Installed, configured, and maintained operating servers within a virtual environment utilizing VMware technology
- Conducted software installations and upgrades for operating systems and layered software packages
- Ensured comprehensive system patching and vulnerability remediation for all servers and workstations
- Acted as a secondary manager for the FORSCOM SAN Environment
- Created logical drives for production virtual machines using the IBM Storage Works console
- Monitored and efficiently resolved issues within the SAN environment
- Played a key role in setting up a SAN testing environment at FORSCOM
- Diligently addressed and resolved Remedy tickets in a timely manner.
RCAS System Administrator
SAIC
07.2011 - 10.2012
- Provided primary database and server administration support to USAR (United States Army Reserve) customers
- Managed user accounts in the Reserve Component Automation Systems (RCAS) database, including additions, modifications, and deletions
- Collaborated with the United States Army Reserve Command (USARC) RCAS Level 2 Help Desk to troubleshoot and resolve RCAS client issues
- Assisted the local functional user administrator in assigning user roles as needed
- Conducted regular backups of local production databases, ensuring alignment with customer expectations for backup strategy
- Analyzed and applied necessary database and operating system patches
- Initiated and documented trouble tickets using the Remedy ticketing system
- Installed servers and operating systems in accordance with specifications within the ESA (Enterprise Services Architecture) Data Center
- Ensured compliance of all servers with Information Assurance Vulnerability Alert (IAVA) and Security Technical Implementation Guideline (STIG) standards by conducting Retina Scans and Gold Disk assessments
- Created and maintained Plan of Action and Milestone (PO&AM) documentation
- Managed current anti-virus software installations in accordance with customer specifications
- Demonstrated proficiency in working with VMS (Vulnerability Management System) and DISA (Defense Information Systems Agency) security compliance settings for provided platforms
- Successfully upgraded VMware ESX and Vcenter from version 4.1 to 5.0 ESXi
- Efficiently oversaw backups and replication processes using VEEAM
- Managed Dell PS6000 SANs within the RCAS virtual environment for optimal performance and reliability.
System Administrator
General Dynamics (ASD)
07.2010 - 07.2011
- Proficiently support the entire system administration lifecycle, encompassing requirements analysis, design, integration, testing, and implementation
- Maintain and provide support for an extensive array of server platforms and equipment, including Dell PowerEdge servers, Dell Power Vault Storage, Microsoft Active Directory, Microsoft Exchange 2003, Symantec Backup Exec, and VMware ESX
- Deliver server and operational support to remote sites located in Afghanistan, serving the Army Corps of Engineers
- Effectively managed changes within the SCCM (System Center Configuration Manager) and OSD (Operating System Deployment) hierarchy in accordance with network and Active Directory (AD) requirements
- Customized operating system images within SCCM and created software packages for seamless deployment
- Implemented and upheld best practices, enhancing the reliability, performance, security, and user-friendliness of SCCM/OSD
- Served as the primary escalation point for SCCM/OSD-related incidents and service requests
- Maintained meticulous records of system work orders and equipment configuration changes within the government's provided ticket tracking system
- Installed servers and configured them to meet site-specific standards
- Ensured servers at both local and remote sites were up to date by applying patches and updates
- Orchestrated the migration of physical servers to virtual servers (P2V) using VMware Vcenter Converter
- Expertly managed Dell PS6000 SANs within the virtual environment of the Army Corps of Engineers.
System Administrator
CyberSpace Solutions, LLC
11.2009 - 07.2010
- Recognized and promoted to the role of System Administrator in recognition of dedication and outstanding contributions
- Proficiently maintain Domain Controllers, DNS, Active Directory, and Group Policy, ensuring enterprise security compliance and adherence to disaster recovery/business continuity procedures, as well as compliance with DISA DIACAP Certification and Accreditation (DoD)
- Demonstrate responsibility for the deployment of new servers as required, encompassing both physical and virtual servers (ESX 3.5i)
- Oversee the maintenance of servers directly supporting deployed users through services offered by the USASOC MSC/NOSC-T
- Execute system maintenance, modifications, troubleshooting, and issue resolution for a diverse array of servers, while also establishing and managing a ticketing system to systematically track technical matters
- Possess extensive experience in working with the DIACAP process within the context of the 112th Signal.
Jr. System Administrator
Cyberspace Solutions, LLC
09.2008 - 11.2009
- Oversee the administration of HBSS (Host-Based Security System) and McAfee Anti-Virus across the network, ensuring that all workstations and servers are correctly configured and up to date with McAfee Anti-Virus using ePolicy
- Proactively monitor all software and systems, providing comprehensive reports through Kiwi Syslog's
- Manage domain trusts, server security, and virus protection while conducting audits, modifying rights assignments, and adjusting user, group, printer, and file permissions to rectify audit failures
- Maintain file systems and collaborate with users and group owners to assign directory rights, facilitate data transfers to new servers, and reallocate access rights
- Keep group membership lists current for command group access via web browsers
- Develop and update relevant system documentation to guarantee the accuracy and currency of documentation records.
Sr. Desktop Tech/System Administrator
ManTech International Inc.
01.2007 - 09.2008
- Manage the installation, configuration, maintenance, and troubleshooting of desktop systems operating on Windows 2000 and Windows XP, addressing network connectivity issues as necessary
- Perform hardware/firmware repairs or replacements when required
- Assume the role of Senior Desktop Lead in special projects, such as office computer equipment relocations and phased replacements of desktop systems
- Maintain, upgrade, and deploy desktop configurations to align with DoD Security Standards, utilizing Symantec Ghost
- Establish and configure Ghost servers to ensure the uniform deployment of workstations from the approved baseline, complete with the latest antivirus definitions and security updates
- Take responsibility for tracking and documenting deployed systems to support configuration management and accreditation efforts
- Collaborate in the development of corporate standards for desktop computer software and hardware, conducting regular reviews to verify compliance with established standards
- Work closely with Information Assurance (IA) teams to ensure that the load from SOCOM is properly patched with the correct security settings.
Computer Support Analyst
Electronic Data Systems
12.2005 - 01.2007
- Acted as the System Administrator, providing exemplary customer service via phone support to Active Duty, Reserve, and Civilian counterparts within the Navy and Marine Corps
- Took charge of deploying and configuring Windows 2003 servers to maintain a robust IT infrastructure
- Conducted comprehensive analysis and validation of administrative account activities to enforce stringent security protocols
- Effectively managed user and computer environment accounts through Group Policy administration
- Oversaw Active Directory (AD) user accounts, rights, security settings, and distribution groups
- Efficiently identified and resolved software and hardware issues, prioritizing timely solutions
- Ensured the timely execution of system maintenance and upgrades while meeting established deadlines
- Assisted in troubleshooting and repairing DOD applications and Anti-Virus Software to maintain operational efficiency
- Offered expert assistance to staff and users in resolving computer-related problems, including malfunctions and software issues
- Managed customer mailboxes using Exchange 2003, ensuring smooth email communication
- Maintained Windows DHCP, DNS, and WINS for seamless network operations
- Utilized Remedy to track, resolve, and escalate tickets, facilitating efficient incident management.
Education
Skills
- System Administration
- Systems Integration
- Virtualization
- Web parts
- SharePoint Admin/ Content Manger
- Microsoft Technologies
- Storage Management
- Patch Management
- Server Deployments
- SCCM 2007/2012 Management
- Project Management
- SSRS Reporting
- SQL Server Management Studio
- Power BI
- Information Security
- Performance Testing
- Technical Writing
- Technical Solution Development
- Quality Assurance
- Microsoft Office Suite
- SQL Server administration
- Content management
- Software Testing
- Microsoft SharePoint
- System Upgrades
- Program Installations
- System Deployment
- Technical Support
- Permissions and Access Control
- Install Hardware
- Virtual Machine Operation
- CompTIA Security Certification
- Hardware Updating
- DNS Lookup
Certification
- Microsoft Certified Solutions Associate (MCSA 2012)
- Microsoft Certified Information Technology Professional (MCITP 2008)
- Microsoft Certified Technology Specialist (MCTS 2008)
- ITIL V3 Foundation
Clearance
Interim Secret
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Senior Consultant
Booz Allen Hamilton, Inc.
08.2014 - Current
Content Manager/SharePoint Administrator
USfalcon
03.2014 - 08.2014
Field Service Representative
USfalcon
06.2013 - 03.2014
Senior Consultant
Booz Allen Hamilton, Inc.
10.2012 - 06.2013
RCAS System Administrator
SAIC
07.2011 - 10.2012
System Administrator
General Dynamics (ASD)
07.2010 - 07.2011
System Administrator
CyberSpace Solutions, LLC
11.2009 - 07.2010
Jr. System Administrator
Cyberspace Solutions, LLC
09.2008 - 11.2009
Sr. Desktop Tech/System Administrator
ManTech International Inc.
01.2007 - 09.2008
Computer Support Analyst
Electronic Data Systems
12.2005 - 01.2007
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