BRODIE Whiteside
Lincoln,NE
Summary
Dedicated Customer Experience Representative skilled in complaint resolution and CRM software. Proven ability to enhance customer satisfaction and identify process improvements to drive upselling opportunities.
Overview
2
2
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility
Lincoln, NE
06.2025 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Utilized CRM software to document customer interactions and track issue resolutions effectively.
- Provided product information and support, helping customers make informed decisions during their service experience.
- Identified recurring issues through customer feedback, contributing ideas for process improvements to management.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
Contractor Sales
Menards
Lincoln, NE
04.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Lincoln Northeast Highschool
Lincoln, NESkills
- Complaint handling
- Complaint resolution
- CRM software
- Teamwork and collaboration
- Computer skills
- Customer service excellence
Timeline
Customer Experience Representative
Enterprise Mobility
06.2025 - Current
Contractor Sales
Menards
04.2024 - 06.2025
High School Diploma -
Lincoln Northeast Highschool