Brodrick Gerald II
DeSoto,TX
Summary
- Dynamic professional with a strong background in cleaning, adept at problem-solving, maintaining high standards under pressure and attention to detail. I have the ability to foster teamwork and support colleagues in high-pressure situations.
- Extensive experience as a Detention Service Officer at Dallas County Sheriff's Department, excelling in effective communication skills, inmate supervision, security protocols and crisis management ensuring a safe and welcoming environment.
- Proven ability to enhance safety through effective conflict resolution and thorough incident reporting, ensuring compliance with security protocols while fostering a positive environment for both staff and inmates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Janitorial Assistant
Appleseed Janitorial
Dallas, TX
07.2017 - 08.2018
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Promoted safe environment by promptly addressing spillages and potential hazards.
- Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
- Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
- Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
- Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
Team Member
Pizza Hut
DeSoto, TX
10.2018 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Frequently inspected production area to verify proper equipment operation.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Detention Service Officer
Dallas County Sheriff's Department
Dallas, TX
11.2020 - 01.2024
- Fingerprinted inmates and conducted retina eye scans to submit information into national database.
- Managed inventory levels of necessary supplies such as uniforms, toiletries, bedding materials, maintaining an organized storage area for efficient retrieval when needed.
- Facilitated smooth transfers between facilities by coordinating with other detention centers and law enforcement agencies as needed.
- Recorded information on prisoner identification, charges and incidences of inmate disturbance.
- Assisted medical professionals during examinations or treatment sessions with inmates as required while adhering to strict confidentiality protocols.
- Ensured accurate record keeping by documenting inmate behavior, incidents, and daily activities in logbooks and electronic databases.
- Observed conduct and behavior of detainees to prevent disturbances and escapes.
- Maintained cleanliness within the facility following established sanitation guidelines to promote health among inmates and staff members.
- Performed physical searches such as pat-downs and strip searches.
- Inspected facility regularly for security breaches, contraband and unsanitary conditions.
- Used manual force and defensive batons to establish and maintain physical control over uncooperative or combative subjects.
- Monitored door access and security cameras to provide safety and security of facility.
- Transported inmates to and from court, medical appointments and other correctional facilities.
- Improved communication between officers and inmates by establishing rapport and addressing concerns promptly.
- Conducted routine safety checks on cells, ensuring that all equipment was functioning properly for optimal security measures.
- Ensured compliance with all state regulations regarding detainee rights through careful adherence to established policies.
- Contributed to a positive work environment by providing guidance and mentorship to new detention service officers.
- Maintained a safe environment for inmates and staff through regular monitoring of facility activities.
- Enhanced security by conducting thorough inmate searches and cell inspections.
- Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques.
- Collaborated with team members to maintain order during emergency situations and facility lockdowns.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Combat Engineer (12B)
Army
Fort Bliss, TX
04.2024 - Current
- Participated in joint training exercises with foreign military forces, fostering international relationships and collaboration.
- Collaborated with other military branches for large-scale operations, promoting teamwork and cohesion across units.
- Conducted regular risk assessments to identify potential hazards before they escalated into larger issues.
- Operated various heavy machinery for construction tasks under diverse environmental conditions.
- Conducted thorough maintenance checks on vehicles and equipment, reducing downtime due to malfunctions.
- Trained in use of tear gas, passive ordnance, and explosives.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Gave individual evaluations based on fitness and combat readiness.
- Trained new recruits on proper equipment usage and safety protocols, increasing overall unit proficiency.
Education
Bachelor Of Science In Criminal Justice - Homeland Security And Crisis Management
American InterContinental University
Schaumburg, IL06.2023
Skills
- Cleaning expertise
- Carpet cleaning
- Green cleaning
- Window washing
- Inmate supervision
- Behavioral observation
- Physical fitness
- Stress tolerance
- Incident reporting
- Security protocols
- De-escalation techniques
- Crisis management
- Safety inspections
- Safety and security enforcement
- Conflict resolution skills
- Observation
- CCTV monitoring
- Inmate monitoring
- Contraband seizure
- Security procedures
- Search and seizure procedures
- Surveillance
- Safety
- Suicide prevention
Certification
CLS certified (Combat Lifesaver)
I have been trained to provide advanced first aid and life-saving procedures in combat situations
Timeline
Combat Engineer (12B)
Army
04.2024 - Current
Detention Service Officer
Dallas County Sheriff's Department
11.2020 - 01.2024
Team Member
Pizza Hut
10.2018 - 03.2020
Janitorial Assistant
Appleseed Janitorial
07.2017 - 08.2018
Bachelor Of Science In Criminal Justice - Homeland Security And Crisis Management
American InterContinental University