Brody Bennett
Park City,UT
Summary
Dynamic professional with a proven track record at Vail Resorts Inc, enhancing customer satisfaction and safety compliance. Excelled in client relationship building and problem-solving. Skilled in teamwork, communication, and fostering strong tenant relationships, I consistently deliver exceptional service and operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail/Rental Assistant
Vail Resorts Inc
10.2017 - 03.2024
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Utilized property management software effectively for tracking rent payments and managing tenant information accurately.
- Negotiated lease renewals with existing tenants, securing long-term rentals and reducing turnover rates.
- Participated in staff meetings for continuous improvement of services provided to renters.
- Developed strong relationships with tenants, fostering a sense of community within the property.
- Delivered exceptional customer service through prompt communication and effective problem-solving skills.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Lift Operations Supervisor
Vail Resorts Inc
10.2015 - 04.2017
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Kept high average of performance evaluations.
- Reduced lift incidents and lift related injuries by 25%
Education
GED -
Green Valley High School
Las Vegas, NV12-2024
Skills
- Client relationship building
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Multitasking
- Team building
- Relationship building
- Safety compliance
- Product knowledge
- Professionalism
Accomplishments
- 2017- 5 year, service award
- 2022- 10 year, service award
- 2015-2016-2022- Epic Service Award-nominee
- 2016- Mountain Division Award bonus- guest experience
- 2016-COO Discretionary Bonus Award- extraordinary performance
- Leadership Training and Development- work shops
Certification
- Salomon, Tyrol and Marker ISO binding certifications
Timeline
Retail/Rental Assistant
Vail Resorts Inc
10.2017 - 03.2024
Lift Operations Supervisor
Vail Resorts Inc
10.2015 - 04.2017
- Salomon, Tyrol and Marker ISO binding certifications
GED -
Green Valley High School
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