Britney Quintero-Morales
Bensalem,PA
Summary
Proven professional with a track record of enhancing customer satisfaction and managing property efficiently at Team Toyota of Langhorne. Skilled in client relationship building and policy enforcement, successfully increased occupancy rates and reduced turnover. Demonstrates exceptional multitasking abilities and a strong understanding of document preparation, contributing to continuous service improvement.
Professional with solid background in rental management, prepared to excel in supporting property operations. Strong problem-solving skills, customer service expertise, and adaptability to dynamic environments. Known for effective teamwork, reliability, and focus on achieving significant results. Skilled in tenant relations, lease administration, and property maintenance coordination.
Overview
1
1
year of professional experience
Work History
Rental Assistant
Team Toyota of Langhorne
12.2023 - Current
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in marketing efforts, attracting new tenants and maintaining high occupancy rates.
- Participated in staff meetings for continuous improvement of services provided to renters.
- Served as a knowledgeable resource for both current and prospective tenants regarding local amenities.
- Educated tenants on lease terms, policies, and procedures to ensure understanding and compliance.
- Negotiated lease renewals with existing tenants, securing long-term rentals and reducing turnover rates.
BDC Service Representative
Team Toyota of Langhorne
12.2023 - Current
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Provided exceptional service with knowledge of products and services.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Cashier Helper
Team Toyota of Langhorne
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Cleaned and sanitized cashier workstation and scanning area.
Education
Bachelor of Science - Biological Sciences
Bucks County Community College, Bristol, PA
1304 Veterans Hwy 05-2028
High School Diploma -
Bensalem High School
4319 Hulmeville Rd Bensalem, PA 1902006-2023
Skills
- Client relationship building
- Property management
- Document preparation
- Policy enforcement
Languages
Spanish
Native or Bilingual
Timeline
Rental Assistant
Team Toyota of Langhorne
12.2023 - Current
BDC Service Representative
Team Toyota of Langhorne
12.2023 - Current
Cashier Helper
Team Toyota of Langhorne
12.2023 - Current
Bachelor of Science - Biological Sciences
Bucks County Community College, Bristol, PA
High School Diploma -
Bensalem High School
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