Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emma Scaglione

Emma Scaglione

Cape Charles,VA

Summary

Recent marketing graduate with more than six years of experience in customer service and vacation rental management. Experienced in coordinating reservations, communicating with guests and property owners, resolving customer concerns, and delivering high-quality service in a fast-paced environment.

Recognized for being dependable, organized, and able to build positive relationships through clear communication and attention to detail.

My academic background in marketing has provided a strong understanding of consumer behavior, branding, and market research. I am eager to apply both my professional experience and marketing knowledge to contribute to an organization that values exceptional customer experiences, effective communication, and long-term client relationships.

Overview

9
9
years of professional experience

Work History

Rental Assistant

Bay Creek Real Estate
07.2020 - Current

Manage guest communications before, during, and after stays.
Coordinate reservations, payments, refunds, and amenity bookings.
Assist guests with property selection based on needs and budget.
Resolve customer concerns while maintaining high service standards.
Process rental agreements and reservation documentation.
Support marketing and promotional efforts for vacation rental properties.
Build strong relationships with guests to encourage repeat bookings and referrals.

Baby Sitting

Self Employed Services
09.2017 - Current

Since 2017, I have provided dependable and trusted childcare for families in my community. Through consistent, high-quality care and strong communication, my babysitting services have grown primarily through word-of-mouth referrals. I have built lasting relationships with families by demonstrating reliability, responsibility, and the ability to create a safe, engaging environment for children of various ages.

Education

High School Diploma -

Broad Water Academy
Exmore, VA
05-2020

Bachelor of Science - Marketing

Old Dominion University
Norfolk, VA
08-2026

Associate of Applied Science - Business Administration And Management

Eastern Shore Community College
Accomac, VA
05-2023

Skills

  • Rental agreement
  • Reservations
  • Property inspection
  • Cancellations
  • Customer service
  • Problem-solving
  • Maintenance request handling
  • Property inspection coordination
  • Property management
  • Client relationship building

Timeline

Rental Assistant

Bay Creek Real Estate
07.2020 - Current

Baby Sitting

Self Employed Services
09.2017 - Current

Bachelor of Science - Marketing

Old Dominion University

High School Diploma -

Broad Water Academy

Associate of Applied Science - Business Administration And Management

Eastern Shore Community College