Brody Clay
Tulsa
Summary
Hard-working professional
Reliable and adaptable individual with extensive experience in customer service and team collaboration. Skilled in implementing safety procedures and enhancing operational efficiency, consistently contributing to improved guest satisfaction and team performance.
Overview
12
12
years of professional experience
Work History
Restaurant Waiter
Clark's Crew Barbeque
Tulsa, OK
07.2024 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in menu knowledge, guiding customers through food and beverage selections.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Processed payments efficiently, ensuring accuracy in transactions and receipts.
- Adapted to fast-paced environment, managing multiple tables during peak hours.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Trained new staff on service standards and operational procedures for consistency.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Subcontractor
The Restoration Company
Oklahoma City, OK
05.2025 - 09.2025
- Collaborated with team members to ensure project deadlines were met consistently.
- Conducted site assessments to determine scope of work and necessary materials.
- Maintained clean and organized work areas to promote safety and efficiency.
- Supported project managers in tracking progress and reporting issues promptly.
- Learned restoration techniques through hands-on training and guidance from skilled workers.
- Adapted quickly to changing job site conditions while maintaining focus on quality outcomes.
- Worked closely with homeowners to ascertain specifics of project.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
Marketing Associate
Hollywood Recover
Burbank, CA
05.2023 - 07.2024
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Provided guidance to clients in developing personalized relapse prevention plans, increasing success rates and long-term stability.
- Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
- Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
- Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Food Safety Coordinator
Kize Concepts
Oklahoma City, OK
10.2021 - 05.2023
- Developed and implemented food safety protocols to ensure compliance with health regulations.
- Conducted regular audits of food handling practices, identifying areas for improvement.
- Trained staff on food safety standards and best practices to enhance operational efficiency.
- Collaborated with cross-functional teams to address safety concerns and improve processes.
- Monitored inventory for compliance with expiration dates to minimize waste risks.
- Evaluated supplier compliance with food safety standards, ensuring product quality assurance.
- Championed continuous improvement efforts within the organization, fostering a culture focused on exceptional food safety performance.
- Oversaw shelf-life studies on finished goods on qualifying runs for continuing improvement purposes.
- Established effective pest control measures, preventing contamination of products during storage and transportation processes.
- Monitored sanitation standards in production facilities, ensuring a clean work environment for optimum food safety outcomes.
Laborer
Crowley Construction
Stilwell, OK
09.2020 - 10.2021
- Conducted routine maintenance on tools and equipment to ensure functionality.
- Collaborated with team members to streamline workflow on job sites.
- Implemented quality control measures to enhance work accuracy and consistency.
- Initiated process improvements that reduced downtime and increased productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Lawn Maintenance Laborer
Squared Away Lawns
Oklahoma City, OK
03.2018 - 07.2019
- Operated and maintained commercial lawn care equipment, ensuring optimal performance and safety compliance.
- Executed landscaping tasks including mowing, edging, and trimming for residential and commercial properties.
- Conducted routine inspections of lawns to identify issues and recommend appropriate solutions.
- Trained new team members on proper techniques and equipment usage for efficient workflows.
Water and Sewer Crew
City of Stilwell
Stilwell
01.2016 - 01.2018
- Operated and maintained sewer cleaning equipment to ensure efficient wastewater management.
- Conducted routine inspections of sewer lines to identify and resolve blockages promptly.
- Collaborated with team members to implement preventive maintenance schedules for sewer systems.
- Trained new staff on safety protocols and operational procedures for sewer line maintenance.
- Monitored flow levels and reported anomalies to maintain compliance with regulatory standards.
- Ensured adherence to environmental regulations during sewer operations, promoting sustainable practices in the community.
Mechanic
OG&E
Muskogee, OK
07.2014 - 10.2015
- worked on pumps, turbine valves, boilers, changing oil, and other PM orders.
- Identified equipment malfunctions and contacted mechanics to discuss service requirements.
- Coordinated with other departments for seamless integration of work processes, enhancing overall productivity at the plant site.
- Continuously updated technical knowledge through ongoing professional development opportunities, resulting in improved job performance.
- Enhanced plant safety, adhering to OSHA guidelines and company protocols during all tasks performed.
- Worked alongside quality assurance personnel to ensure that all machinery met regulatory standards.
- Maintained open lines of communication with management, providing regular updates on plant operations and addressing any concerns promptly.
- Improved plant efficiency by conducting regular maintenance on machinery and equipment.
Education
High School Diploma -
Stilwell High School
Stilwell, OKSkills
- Pump Maintenance
- Valve Repair
- Boiler Maintenance
- Reliability
- Time management
- Customer service
- Physical strength
- Job site safety
- Material handling
- Safety procedures
- Hand-eye coordination
- Team collaboration
- Roof repair
- Hand and power tools
Timeline
Subcontractor
The Restoration Company
05.2025 - 09.2025
Restaurant Waiter
Clark's Crew Barbeque
07.2024 - Current
Marketing Associate
Hollywood Recover
05.2023 - 07.2024
Food Safety Coordinator
Kize Concepts
10.2021 - 05.2023
Laborer
Crowley Construction
09.2020 - 10.2021
Lawn Maintenance Laborer
Squared Away Lawns
03.2018 - 07.2019
Water and Sewer Crew
City of Stilwell
01.2016 - 01.2018
Mechanic
OG&E
07.2014 - 10.2015
High School Diploma -
Stilwell High School