BRODY EDWARDS
Lee’s Kitchen
Austin,TX
2
years of professional experience
Friendly, reliable, and customer-focused professional with strong communication and interpersonal skills. Experienced in fast-paced hospitality environments, handling customer interactions, maintaining efficient operations, and creating a welcoming atmosphere. Eager to learn, adapt, and apply transferable organizational and customer service skills to contribute to team success and customer satisfaction.
Work History
Host & Server:
1 Year 7 Months- Greeted customers & provided a welcoming introduction to the restaurant
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts
- Took reservations and to-go orders by phone, answered customer questions
- Filled water cups at tables and took customers' drink & appetizer orders
- Mastered Toast POS system
- Handled guest inquiries and complaints, maintaining satisfaction
- Monitored dining area cleanliness and ambiance, maintaining high standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Outside Attendant Services:
3 Months- Assisted members and golfers in parking lot, driving range, and course to ensure a positive experience.
- Ensured golf carts were clean and ready for members to enhance their experience.
- Assisted in organizing equipment for golf tournaments, contributing to successful event execution.
- Collaborated with staff to ensure member satisfaction through proactive engagement and support services.
Cashier:
3 Months- Worked the concession stands at Westlake Athletic Community Center & St. Michael's Academy during busy tournament weekends and in the evenings
- Processed orders, stocked inventory, operated cash register, and served food and snacks to enhance customer experience
- Processed customer transactions accurately using a point-of-sale system.
Education
BBA
High School Diploma
- 98.3 GPA
- AP Scholar with Honor
- AP Scholar with Distinction
Skills
Makes others feel welcomed & valued
Customer service mindset
Organized
proficient multitasker
Professional & reliable
Exceptional manners
Work ethic & integrity
Patience & empathy
Team player mentality
Timeline
Host & Server:
Lee’s Kitchen
10.2024 - 05.2026Read More
Outside Attendant Services:
Westlake Country Club
05.2024 - 08.2024Read More
Cashier:
Westlake Athletic Community Center
01.2024 - 04.2024Read More
The University of Texas At Austin
BBA
Read More
Westlake High School
High School Diploma
Read More
BUSINESS CLASSES & CERTIFICATIONS
- Microsoft Excel Certification
- Virtual Business
- Business Information Management
- Business Incubator
- Business Mentorship
- National Spanish Exam, Honorable Mention
- Finance & Accounting Specialization Certification (Wharton School of Business)