BRODY ESTES
Canyon Lake
Summary
With a proven track record at Instacart and Panera Bread, this driven and reliable professional excels in customer satisfaction and team leadership. Expertise in conflict resolution and performance improvement allows for consistent delivery of exceptional results. Leveraging a strong work ethic and exceptional organizational skills, fosters loyalty and drives productivity, setting the foundation for excellence in any role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Panera Bread
07.2020 - 09.2024
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise
- Communicated work goals and deadlines to employees to increase productivity
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Provided input for staff member's performance review
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Supervised the daily work of staff to ensure work prioritization and quality
Server
Temaki Bar
12.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science (B.S.) - Computer Science
Cal State San Marcos
12.2026
Skills
- Strong Work Ethic
- Customer Focus
- Performance Improvement
- Team Supervision
- Food Handlers
- Conflict resolution
- Coaching and mentoring
- Client communication
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Temaki Bar
12.2022 - 07.2024
Team Lead
Panera Bread
07.2020 - 09.2024
Bachelor of Science (B.S.) - Computer Science
Cal State San Marcos
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