Brody Hipp
Grand Rapids,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Firefighter
Plainfield Fire Dept
Grand Rapids, MI
04.2024 - Current
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
Barback
Social House Kitchen & Bar
Grand Rapids, MI
05.2023 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
Assistant Manager
Jimmy John's Gourmet Sandwiches
Grand Rapids, MI
08.2017 - Current
- Organized workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Trailer Packer
Gordon Food Service
Wyoming, MI
02.2022 - 08.2022
- Assembled cartons, crates and containers to prepare for shipping.
- Arranged items on pallets according to size and weight.
- Verified labels for appropriate order numbers and item specifications.
- Notified team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
Cashier
Forest Hills Foods
Grand Rapids, MI
04.2020 - 08.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Forest Hills Northern
Grand Rapids, MI05.2020
Skills
- Sales Monitoring
- Product and Service Knowledge
- Work Planning and Prioritization
- Team Leadership
- Training and Development
Certification
- CPR Certified
- EMT Certified
- FF I&II+Hazmat Ops
Timeline
Firefighter
Plainfield Fire Dept
04.2024 - Current
Barback
Social House Kitchen & Bar
05.2023 - Current
Trailer Packer
Gordon Food Service
02.2022 - 08.2022
Cashier
Forest Hills Foods
04.2020 - 08.2020
Assistant Manager
Jimmy John's Gourmet Sandwiches
08.2017 - Current
High School Diploma -
Forest Hills Northern
- CPR Certified
- EMT Certified
- FF I&II+Hazmat Ops
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