Brody LaFleur
Lafayette,OR
Summary
Hardworking, motivated, and reliable individual with exceptional leadership skills. I have 12 years of experience in customer service, including face-to-face, written, and over-the-phone communication, and have always excelled in providing excellent service. I have proven these skills consistently throughout my career while simultaneously being responsible for whole teams of people, company assets, and customer property. I've been able to find success in every professional role I've acquired through my dedication to produce, and can guarantee I would be a valuable asset to any company.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Tripeaks Logistics
Hillsboro, OR
12.2023 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Assisted warehouse personnel in packing orders when necessary.
- Navigated routes with relevant map programs and GPS systems.
Driver Sales Representative
XPO Logistics
Clackamas, OR
08.2022 - 11.2023
- Promoted positive relationships with customers to maintain consistent sales.
- Identified prospective customers by using business directories and following leads from existing clients.
- Collected money, provided change and recorded transactions on receipts.
- Used GPS navigation systems effectively while navigating unfamiliar routes.
- Maintained cleanliness of vehicle interior and exterior.
- Complied with safety regulations at all times while operating heavy machinery like forklifts and semi-trucks.
- Prepared detailed reports outlining trip, vehicle and passenger details.
General Manager
Chipotle Mexican Grill
McMinnville, OR
06.2016 - 08.2022
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
High School Diploma -
Century High School
Hillsboro, OR07-2011
Skills
- Product Promotion
- Equipment Operation
- Vehicle Maintenance
- DOT Compliance
- Quality Assurance
- Tractor-Trailer Driving
- Customer Service
- Stocking and Inventory
- Problem-Solving
- Workflow Planning
- Sales
- Business Development
- Financial Administration
- Staff Supervision
- Advertising and Marketing
- Account Management
- P&L Management
- Quality Management
- Schedule Management
- Operations Oversight
- Time Management
- Performance Analysis
- Staffing
- Performance Improvement
- Top Talent Recruiting, Hiring, and Retention
Timeline
Delivery Driver
Tripeaks Logistics
12.2023 - Current
Driver Sales Representative
XPO Logistics
08.2022 - 11.2023
General Manager
Chipotle Mexican Grill
06.2016 - 08.2022
High School Diploma -
Century High School
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