Brody Martin
Chicago,IL
Summary
Dynamic Application Engineer with a proven track record at Power Solutions International Inc., excelling in data analysis and enhancing customer satisfaction through effective problem-solving and application design. Spearheaded training for new engineers, boosting team efficiency. Skilled in delivering technical support and driving solutions development, I thrive on ensuring seamless product integration and client success.
Overview
2025
2025
years of professional experience
Work History
Application Engineer
Power Solutions International Inc.
Wood Dale, ILLINOIS
03.2023 - Current
- Provided technical support and training to OEMs and internal teams.
- Performed application testing for production approval and release.
- Provided technical support and guidance to clients post-sale to ensure product integration and satisfaction.
- Responded promptly to customer inquiries regarding product specifications.
- Built user manuals, and other technical documentation.
Customer Support Engineer
Power Solutions International Inc.
Wood Dale, IL
05.2020 - 03.2023
- Provided timely and accurate responses to customer inquiries via phone, email, and chat support.
- Conducted detailed diagnostics and troubleshooting on complex customer technical problems.
- Collaborated with engineering and product teams to identify and rectify product issues.
- Led training sessions for new customer support engineers, enhancing team knowledge and efficiency.
Vehicle Maintenance Technician
Village Of Bloomingdale
Bloomingdale, ILLINOIS
- Completed simple and advanced repairs according to specifications.
- Maintained accurate records of all repairs performed on vehicles.
Education
Bachelor of Applied Science - Automotive Technology
Southern Illinois University, Carbondale
Carbondale, IL05-2020
Associate of Business Administration -
Southern Illinois University, Carbondale
Carbondale, IL05-2020
Skills
- Data analysis
- Application debugging
- Solutions development
- Application design
- Customer Communication
Timeline
Application Engineer
Power Solutions International Inc.
03.2023 - Current
Customer Support Engineer
Power Solutions International Inc.
05.2020 - 03.2023
Vehicle Maintenance Technician
Village Of Bloomingdale
Bachelor of Applied Science - Automotive Technology
Southern Illinois University, Carbondale
Associate of Business Administration -
Southern Illinois University, Carbondale
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