Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brody Milbrandt

Phoenix,Arizona

Summary

Innovator with 3 years experience working outside service interacting with and satisfying customers, working in the golf shop selling merchandise and managing people below me, and successfully working with team members to elevate the golf course. Successfully increased revenue in sales and retaining customers.

Overview

6
6
years of professional experience

Work History

Assistant Golf Profesional

Raven Golf Club
10.2023 - Current
  • Greet and assist customers in a friendly and professional manner
  • Provide information about the golf course, tee times, equipment rentals, and merchandise available in the shop
  • Handle sales transactions for golf equipment, apparel, accessories, and other merchandise
  • Maintain an organized and visually appealing display of products
  • Offer product recommendations and provide accurate information about pricing and features
  • Manage tee time reservations, both in-person and over the phone
  • Coordinate with the golf course staff to ensure efficient scheduling and smooth flow of play
  • Assist customers with renting golf clubs, pull carts, and other equipment
  • Maintain an inventory of rental equipment, ensuring it is clean and in good condition
  • Process cash, credit card, and other payment methods accurately
  • Develop a comprehensive understanding of the golf course layout, rules, and policies
  • Provide guidance to customers regarding course etiquette, local rules, and any specific regulations.

Outside Service Attendant

Foothills Golf Course
10.2021 - 10.2022
  • Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
  • Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
  • Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
  • Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
  • Increased player enjoyment with timely assistance in locating stray or lost golf balls during play.
  • Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
  • Aided tournament organization efforts through precise management of tee times and golfer registration processes.
  • Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
  • Supported pro shop staff in maintaining accurate records of inventory, club rentals, and other essential items.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Outside Service

Foothills Golf Course
05.2018 - 05.2019
  • Job duties included greeting and assisting customers, managing golf carts and equipment, maintaining the cleanliness and organization of the golf course, and providing exceptional customer service
  • This involved loading and unloading golf bags, cleaning golf clubs, directing players to their designated tee times, monitoring pace of play, and enforcing course rules
  • Additionally, I assisted with driving range operations, coordinated tee time reservations, and handled cash transactions
  • Attention to detail, strong communication skills, and a customer-focused mindset were essential.

Education

Bachelor of Science in Sports Management -

Southern New Hampshire University
01.2024

Business Associates Degree -

Southern New Hampshire University
01.2023

Business Associates Degree -

Big Bend Community College
01.2017

Skills

  • Adaptibility
  • Teaching
  • Computer skills
  • Work Ethic
  • Customer service
  • Critical thinking
  • Honesty
  • Organized
  • Management skills
  • Golf Equipment Knowldege
  • Active Listening
  • Motivational
  • Point of Sale Systems
  • Leadership
  • Sales and Marketing

Timeline

Assistant Golf Profesional

Raven Golf Club
10.2023 - Current

Outside Service Attendant

Foothills Golf Course
10.2021 - 10.2022

Outside Service

Foothills Golf Course
05.2018 - 05.2019

Bachelor of Science in Sports Management -

Southern New Hampshire University

Business Associates Degree -

Southern New Hampshire University

Business Associates Degree -

Big Bend Community College
Brody Milbrandt