Brody O'Brien
Grapevine,TX
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
7
7
years of professional experience
Work History
Outside Sales Estimator
All My Sons
Carrollton, TX
08.2023 - Current
- Negotiated pricing with customers to maximize profits while maintaining customer loyalty.
- Created customized presentations for prospective clients based on their needs.
- Analyzed sales performance metrics such as conversion rates, average order size.
- Collaborated with other departments to complete sales transactions.
- Developed and maintained relationships with clients to ensure repeat business.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Business Development Consultant
Demand inc
Nashville, TN
03.2022 - 02.2023
- Established strong client relationships to drive business development.
- Generated consistent leads, developed pipelines, and closed many sales per year.
- Drove business development objectives through creation and maintenance of watchlist or database of strong future prospects to match qualified consultants and contractors with appropriate existing clients, enhance business goals and generate satisfaction of service.
- Managed sales funnel processes through initial engagement with prospective customers to ascertain needs, determine solutions and establish new relationships.
- Worked with current clients to assess needs and develop improvement plans.
National Sales Trainer
All My Sons
Carrollton, TX
01.2021 - 02.2022
- Provided ongoing coaching and support to individual team members in order to improve performance.
- Gathered feedback from participants following each training session and utilized it to modify future sessions as needed.
- Developed and implemented sales protocols and training programs, boosting employee education.
- Advised senior leadership on strategies for maximizing return on investment from training programs.
Senior Call Center Manager
All My Sons
Carrollton, TX
01.2018 - 01.2021
- Organized team activities to build camaraderie
- Analyzed business performance data and forecasted results for upper management.
- Developed and maintained a team of call center representatives to meet performance standards.
- Participated actively in product launches related to the call center operations.
- Established strong partnerships with internal departments such as sales, marketing and IT to ensure effective implementation of projects.
- Handled escalated customer service concerns to preserve customer satisfaction
Education
High School Diploma -
Merrol Hyde Magnet School
Hendersonville, TN05-2016
Skills
- Job cost estimating
- Value-based selling
- Software expertise
- Sales closing
- Pipeline management
- Performance tracking
- Client service and support
Timeline
Outside Sales Estimator
All My Sons
08.2023 - Current
Business Development Consultant
Demand inc
03.2022 - 02.2023
National Sales Trainer
All My Sons
01.2021 - 02.2022
Senior Call Center Manager
All My Sons
01.2018 - 01.2021
High School Diploma -
Merrol Hyde Magnet School
Similar Profiles
Xavier NetterXavier Netter
Furniture Mover at All My SonsFurniture Mover at All My Sons
Mark GaineyMark Gainey
House Mover at All My SonsHouse Mover at All My Sons
Christen FloydChristen Floyd
Professional Mover at All My SonsProfessional Mover at All My Sons
Khalil AbdullahKhalil Abdullah
Logistics Coordinator at Titan ServicesLogistics Coordinator at Titan Services
Derek Ingle, RNDerek Ingle, RN
Director of Client Operations at Premise HealthDirector of Client Operations at Premise Health