Bromley Thornton
Goldsboro,NC
Summary
Dedicated manager skilled in supervising staff and enhancing team performance. Expertise in complaint resolution and security awareness. Looking to leverage strong leadership skills to improve resident satisfaction and operational success.
Overview
30
30
years of professional experience
Work History
Night Manager
Crandell's Enterprise
Raleigh, NC
06.2018 - Current
- Oversaw nightly operations, ensuring adherence to safety and compliance standards.
- Coordinated staff schedules to optimize coverage and efficiency during peak hours.
- Managed inventory control processes, maintaining accurate stock levels for seamless service delivery.
- Trained and mentored team members on operational best practices and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Created nightly shift task lists to assign duties to each employee.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
Resident Manager
Shaw University
Raleigh, NC
04.1996 - 02.2026
- Managed daily operations and maintenance of residential facilities to ensure optimal living conditions.
- Supervised resident staff, providing training and support to enhance team performance.
- Developed and implemented policies to improve resident engagement and satisfaction.
- Coordinated events and activities, fostering a sense of community among residents.
Education
Bachelor of Arts - Criminal Justice
Shaw University
Raleigh, NC12-1997
Skills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Payroll management
Timeline
Night Manager
Crandell's Enterprise
06.2018 - Current
Resident Manager
Shaw University
04.1996 - 02.2026
Bachelor of Arts - Criminal Justice
Shaw University