Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bronda Hoyle

Crouse,NC

Summary

Dedicated and compassionate healthcare and customer service professional with extensive experience in patient care, health education, and administrative support. Proven ability to monitor vital signs, assist with medical procedures, and provide hands-on nursing care under supervision. Skilled in managing client relationships, coordinating care, and delivering exceptional customer service with empathy, and efficiency. Adept at handling administrative tasks such as data entry, record keeping, and managing software systems, including Matrix, CMIS, Medicaid, EBT-EDGE, and CrossRoads. Strong communicator and collaborator, committed to fostering teamwork, and enhancing patient and client satisfaction. Technically proficient, with a track record of troubleshooting complex issues and supporting clinical and operational functions in fast-paced environments.

Overview

37
37
years of professional experience
1
1
Certification

Work History

CNA & Med-Aide

Carolina Care
Cherryville, North Carolina
08.2018 - Current
  • Educated residents on health, hygiene, and wellness practices to support preventive care.
  • Responded promptly to resident calls and emergency situations, ensuring timely assistance.
  • Supported daily living activities, including bathing, dressing, grooming, and toileting.
  • Measured and recorded vital signs to assist in accurate health assessments.
  • Communicated residents' needs and health concerns effectively to the interdisciplinary care team.
  • Assisted nursing staff with routine medical procedures and clinical care tasks.
  • Observed and reported significant changes in residents’ physical or mental condition.
  • Delivered basic patient care, including dressing changes, feeding, ambulation, and mobility support.
  • Promoted personal hygiene by assisting with bathing, oral care, and shaving routines.
  • Administered medications under the supervision of licensed nursing personnel.

WIC Clerk

Lincoln County Health Department
Lincolnton, North Carolina
01.2018 - 02.2023
  • Processed WIC applications and maintained accurate, confidential client records.
  • Educated clients on program eligibility, guidelines, and nutritional benefits.
  • Scheduled participant appointments to ensure timely and efficient service delivery.
  • Managed inventory of WIC food vouchers and clinic supplies with accuracy and organization.
  • Collaborated with team members to enhance client service, and streamline operations.
  • Conducted community outreach to raise awareness and increase program participation.
  • Compiled and submitted monthly reports on participant numbers and program metrics.
  • Responded to client inquiries regarding program rules, benefits, and eligibility requirements.
  • Issued vouchers for approved food items at authorized vendors, in accordance with program policies.
  • Performed general clerical tasks, including filing, copying, faxing, and data entry.
  • Administered follow-up surveys to assess participant satisfaction and service quality.
  • Provided staff with technical support for automated WIC systems and data platforms.
  • Distributed WIC-approved food items are aligned with participants' individualized nutritional needs.
  • Conducted intake interviews, explaining benefit processes, and connecting applicants to relevant services.

Pregnancy Care Coordinator

Lincoln County Health Department
Lincolnton, North Carolina
09.2000 - 02.2018
  • Performed daily responsibilities with accuracy, efficiency, and attention to detail.
  • Contributed innovative ideas to improve team performance, processes, and service delivery.
  • Collaborated with diverse teams to achieve shared goals, and resolve product or service-related challenges.
  • Delivered exceptional customer service by resolving issues promptly, with professionalism and empathy.
  • Prioritized tasks and organized workloads to consistently meet service objectives and deadlines.
  • Quickly identified and responded to customer needs to ensure a positive service experience.
  • Provided courteous and knowledgeable support in person and via phone, enhancing customer satisfaction.
  • Handled customer inquiries and requests, ensuring clear communication, and helpful assistance.
  • Worked closely with colleagues to meet project goals, and maintain high-quality outcomes.
  • Engaged customers using strong interpersonal and communication skills to build rapport and trust.
  • Maintained up-to-date knowledge through ongoing training and professional development.
  • Applied advanced technical skills to troubleshoot issues, and implement effective solutions.

Soical Work Services

Mountain View Manor
Bryson City, NC
01.1996 - 09.2000
  • Delivered knowledgeable, friendly service that consistently promoted high customer satisfaction.
  • Prioritized and organized tasks efficiently to meet service objectives and deadlines.
  • Quickly identified and addressed customer needs to ensure positive experiences.
  • Provided attentive support to customers both in person and via phone communication.
  • Collaborated effectively with cross-functional teams to achieve shared goals.
  • Engaged customers proactively, using strong interpersonal and communication skills.
  • Supported and guided colleagues to foster a cooperative and productive work environment.
  • Exceeded expectations by developing creative solutions to resolve customer issues.
  • Recognized by management for outstanding customer service performance.
  • Applied advanced technical expertise to troubleshoot complex problems, and implement effective solutions.

Emergency Department CNA & Diagnostic Tech

Lincoln County Hospital
Lincolnton, North Carolina
03.1988 - 03.1993
  • Monitored vital signs and promptly reported changes to the nursing staff to ensure patient safety.
  • Maintained cleanliness and organization of patient care areas, following strict infection control protocols.
  • Provided compassionate, emotional support, and companionship to patients throughout care routines.
  • Safely transported patients to appointments, therapy sessions, and within the facility as needed.
  • Responded promptly to patient call lights, and addressed requests with professionalism and care.
  • Delivered excellent customer service when interacting with patients, families, and visitors.
  • Collected specimens for laboratory testing, preparing them for cytological, microbiological, and pathological analysis.
  • Assisted nursing staff by performing hands-on patient care under direct RN supervision, in accordance with medical policies.
  • Operated diagnostic and quality assurance tests on endoscopic equipment to ensure proper function.
  • Managed maintenance and transportation of scopes, adhering to the manufacturer’s recommended schedules.
  • Utilized specialized imaging systems, including CCD cameras, during diagnostic examinations.
  • Monitored patient vitals using devices such as blood pressure cuffs, pulse oximeters, and cardiac electrodes.

Education

Bachelor of Arts - Social Work

Western Carolina University
Cullowhee, NC
05-1997

Associate of Arts -

Cleveland Community College
Shelby, NC
08-1995

High School Diploma -

West Lincoln High School
Lincolnton, NC
06-1979

Skills

  • Vital signs monitoring
  • Medication administration
  • Client relationship management
  • Effective verbal and written communication
  • Team collaboration
  • Care coordination
  • Emergency response handling
  • Technical support and troubleshooting
  • Accurate record keeping
  • Organization and time management
  • Data entry and information management
  • Dependable and responsible work ethic
  • Proficient in Matrix, CMIS, and Medicaid software
  • Experienced with EBTEDGE and CrossRoad systems

Certification

  • NC Notary
  • Med-Aide
  • CNA I

Accomplishments

  • President List - Cleveland Community College
  • Volunteer as a American Red Cross Instructor & American Red Cross Babysitter Instructor

Timeline

CNA & Med-Aide

Carolina Care
08.2018 - Current

WIC Clerk

Lincoln County Health Department
01.2018 - 02.2023

Pregnancy Care Coordinator

Lincoln County Health Department
09.2000 - 02.2018

Soical Work Services

Mountain View Manor
01.1996 - 09.2000

Emergency Department CNA & Diagnostic Tech

Lincoln County Hospital
03.1988 - 03.1993

Bachelor of Arts - Social Work

Western Carolina University

Associate of Arts -

Cleveland Community College

High School Diploma -

West Lincoln High School

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Bronda Hoyle