Bronica Granillo
Tucson,AZ
Summary
Adept at fostering patient relationships and streamlining clinic operations, my tenure at Arizona Urology Specialist highlighted my proficiency in administrative support and my ability to serve as a crucial point of contact.
Overview
11
11
years of professional experience
Work History
Point of Contact
Arizona Urology Specialist
Tucson, AZ
07.2020 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Evaluated patient symptoms over the phone, accurately determining appropriate levels of care and directing them accordingly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Called, faxed and escribed pharmacies to submit prescriptions and refills.
Front Office Receptionist / Patient Care Tech
Tucson Family Eye Care
Tucson, AZ
12.2019 - 03.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Triage Medical Assistant
Arizona Institute Of Urology
Tucson, AZ
08.2016 - 09.2019
- Provided compassionate support to patients experiencing pain or distress while awaiting further medical attention.
- Cultivated strong relationships with colleagues across departments to foster a collaborative working environment conducive to efficient patient care delivery.
- Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering a welcoming and supportive environment for all individuals seeking medical care.
- Streamlined patient flow by efficiently conducting initial assessments and prioritizing urgent cases.
- Supported clinic administration tasks such as scheduling appointments, updating patient records, and coordinating referrals to specialists when necessary.
- Contributed to the overall success of the clinic by consistently meeting quality standards in patient care and documentation requirements.
- Ensured proper handling of confidential information by maintaining strict compliance with HIPAA regulations and clinic privacy policies.
- Called, faxed and escribed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms and prepared for physician examinations.
- Scheduled appointments, registered patients
Medical Receptionist
Dr Steven Abrams
Tucson, AZ
06.2013 - 08.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Certificate - Medical Assistant
Pima Medical Institute
Tucson, AZ06.2013
Diploma -
Cholla Magnet High School
Tucson, AZ05.1991
Skills
- Point of Contact
- Front and Back Office Systems
- Administrative Support Proficiency
- HIPAA knowledgeable
Languages
Spanish
Native or Bilingual
Timeline
Point of Contact
Arizona Urology Specialist
07.2020 - Current
Front Office Receptionist / Patient Care Tech
Tucson Family Eye Care
12.2019 - 03.2020
Triage Medical Assistant
Arizona Institute Of Urology
08.2016 - 09.2019
Medical Receptionist
Dr Steven Abrams
06.2013 - 08.2016
Certificate - Medical Assistant
Pima Medical Institute
Diploma -
Cholla Magnet High School