Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

TAATIANNA VAN REED

15405 Jenkins Ridge Rd ,MD

Summary

Strong interest, great eagerness to learn. Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals Diligent with solid background in business support and administrative functions. Proven track record in streamlining office operations and supporting executives through efficient scheduling and communication. Demonstrated organizational and multitasking skills, ensuring smooth workflow and timely task completion.

Overview

14
14
years of professional experience

Work History

Point of Contact & Front Desk Administrator

  • POC for three physicians as well as a CRNP
  • Personally managed scheduling for physicians for office visit and procedures
  • Assisting patients with check in and check out processes, operating clinical systems, Phreesia, Allscripts PM and Clinical EMR through Citrix
  • Insurance verification, process transactions, billing, Prep medical charts, calling and scheduling appointments inbound and outbound for patients and physicians, filing , scanning, obtain referrals from different providers, coordinated new hire packets for new employees, provide prestige customer service and patient care.

Business Assitant

Olde Town Laurel Dental
04.2022 - Current
  • Work outstanding claims / AR claims daily and communicating diligently with insurance companies to resolve multiple patients claims issues per day.
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Work collections claims on patient per day, verify and obtain insurance breakdowns daily for exceptional patient care.
  • Answer high call volume calls, check-in and check out patients, receive and request explanation of benefits for patients, work collections and contest new and aging claims daily.
  • Generate office production and metrics reports while managing the office schedule and production daily.

Front Desk Administrator

Chesapeake Urology
03.2019 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology such as salesforce, EPIC and more.
  • Scheduled multiple surgeries in the hospital as well as Invasive surgical center while utilizing multiple software applications.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Shift Supervisor

Decision
12.2017 - 11.2019
  • Effectively Manage Shift with 15 employees, Trained and supervised customer service professionals to ensure optimum satisfaction of clients Assist agents with company credit card for transactions up to $10,000 Accurately documented, researched and resolved agents issues as well as kiosk machines
  • Effective Network Help desk dispatched and escalated troubleshooting solutions
  • Defused Escalated customer/agent situations calmly, courtesy and professionally
  • Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
  • Facilitated cross-training initiatives within the team, allowing for greater flexibility in task assignments as needed during peak periods or absences due to illness or vacation time off requests from employees or contract layoffs.

Customer Service Shift Supervisor

TeraNova
04.2015 - 12.2017
  • Addressed and resolved customer complaints empathetically and professionally, Gathered and verified agents inform and assisted in credit and transaction, Assisted in the Hiring and Termination process, Effectively Manage Shift with 15 employees, Trained and supervised customer service professionals to ensure optimum satisfaction of clients Assist agents with company credit card for transactions up to $10,000, Effectively managed a call center staff on high- volume of inbound customer service calls while adhering to call center Quality and Compliance standards

Optician Assistant/ Receptionist

Providence Opticians Designer Eyewear
06.2014 - 04.2015
  • Responsible for maintaining patient’s medical records, processing payments and insurance plans through an electronic system called OfficeMate
  • Schedule appointments and managed all office/clerical duties, eye glass repairs and adjustments unsupervised.

Office Coordinator / Office Administrator

AppleOne
02.2013 - 06.2014
  • Responsible for providing efficient and professional administrative and clerical services to colleagues, managers and supervisors to facilitate the efficient operation of the office
  • Managed a variety of administrative and clerical functions in a high-volume office
  • Answered switchboard and routed calls, assisted visitors, greeted guests, supported management of filing and recordkeeping for firm, and coordinated inventory.

Receptionist

Ultimate Staffing
06.2013 - 11.2013
  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Administrative Specialist

Homeland Security, DHS
07.2012 - 05.2013
  • Provided administrative support to three departments, including DHS Cyber Security, DHS Communications and DHS Business Operations
  • Developed reports, and other forms of executive correspondence for various audiences, including government and industry partners.

Senator

United States Senate, Charles E. Grassley Washington DC Office
05.2011 - 08.2011
  • Conducted administrative tasks, handled constituent calls, performed legislative research, drafting of memos and supported drafting of issue-based bills.

Education

Political Science

Hampton University

undefined

TAATIANNA VAN REED

Skills

  • AR claims and aged claims
  • managing schedules
  • customer care/ service
  • Point of Contact
  • Front Desk
  • Medical insurance Processing
  • Office Procedures
  • Data Management
  • IT Skills
  • Customer Service
  • Reception Support
  • Clerical Management
  • Minute Tasking
  • Maintaining an electronic and hard copy filing system
  • Coordinating and arranging repairs to office equipment
  • Comprehensive knowledge of Microsoft Word, Outlook
  • And Excel
  • Scheduling meetings and preparing agendas
  • Effective organizational skills
  • Organizing travel & accommodation arrangements
  • Resolving administrative problems
  • Manage a team of 15 Employees
  • Ability to type at 60 wpm
  • Designed quality control program
  • Client relationship building

Work Preference

Important To Me

Flexible work hoursWork-life balanceCareer advancementPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany Culture

Timeline

Business Assitant

Olde Town Laurel Dental
04.2022 - Current

Front Desk Administrator

Chesapeake Urology
03.2019 - 05.2020

Customer Service Shift Supervisor

Decision
12.2017 - 11.2019

Customer Service Shift Supervisor

TeraNova
04.2015 - 12.2017

Optician Assistant/ Receptionist

Providence Opticians Designer Eyewear
06.2014 - 04.2015

Receptionist

Ultimate Staffing
06.2013 - 11.2013

Office Coordinator / Office Administrator

AppleOne
02.2013 - 06.2014

Administrative Specialist

Homeland Security, DHS
07.2012 - 05.2013

Senator

United States Senate, Charles E. Grassley Washington DC Office
05.2011 - 08.2011

Point of Contact & Front Desk Administrator

Political Science

Hampton University

undefined

TAATIANNA VAN REED

Similar Profiles

CREATE PROFILE
TAATIANNA VAN REED