Bronsha Turner
Waco,TX
Summary
Accomplished leader with a proven track record at Caterpillar Inc., adept in SAP and EWM monitor usage, and excelling in team building. Spearheaded automation initiatives, significantly enhancing efficiency and reducing regulatory risks. Demonstrated excellence in coaching and performance management, driving productivity and fostering a culture of safety and continuous improvement.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Customer Service Releasing Coordinator
Caterpillar Inc.
10.2020 - Current
- Trained and supervised production staff in use of equipment and machinery.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
- Gathered and organized materials to support operations.
- Assembled and tested parts and components to meet safety and performance standards.
- Entered data, generated reports, and produced tracking documents.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Team Leader Manager
Caterpillar DC.
10.2013 - Current
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Education
Associate of Science - Applied Science in Environmental Compliance Tech,
Texas State Technical College
Waco, TX04-2014
Associate of Science - Applied Science Safety Compliance Technology
Texas State Technical College
Waco, TX04-2012
Skills
- Proficient in SAP and EWM monitor
- Team building and Effective Communication
- Ability to conduct Safety inspections
- Vehicle Operations- order picker, reach truck, forklift, tugger/tiger stock chaser, combi lift
- Safety Guardian 2 YRS
Timeline
Customer Service Releasing Coordinator
Caterpillar Inc.
10.2020 - Current
Team Leader Manager
Caterpillar DC.
10.2013 - Current
Associate of Science - Applied Science in Environmental Compliance Tech,
Texas State Technical College
Associate of Science - Applied Science Safety Compliance Technology
Texas State Technical College
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