ASHLEY GOODWIN
Olive Branch,MS
Summary
Astute call center professional with polished communication skills to effectively engage with customers. Excellent organizational skills and talent for overcoming customer objections for exceptional service. Self-motivated and thrives in a team environment, always working towards the common goal. Deep understanding of service delivery and proven multitasking abilities dedicated to maintaining professional relationships that drive profitability and business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
F&G Life Insurance (WFH)
12.2023 - Current
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CSR Rep
Frito Lay-Memphis, TN
Memphis
12.2015 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representatives
Neovia/Reverse Logistics/VAS/BRD-Memphis, TN
Memphis
01.2014 - 12.2015
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Rep
W.W Graniger Inc-Southaven, MS
Southaven
01.2011 - 12.2014
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Olive Branch High School
Olive Branch, MS05.2007
Skills
- Extensive 3PL KnowledgeMOVE
- Score Cards
- EWM
- Red Prairie
- Project Management
- SAP/ORACLE
- F Endorsement
- Customer service
- Typing
- Technical support
- Sales
- Software troubleshooting
- Social media management
- Oracle
- Planograms
- Succession planning
- Budgeting
- Firewall
- SAP
- SAP EWM
- Project management
- Front desk
- Accounting
- Outbound sales
- B2B sales
- Spanish
- Order entry
- Retail sales
- Hospitality
- Clerical experience
- Merchandising
- Quality control
- Hotel experience
- Medical office experience
- Organizational skills
- Medical receptionist
- English
- Microsoft Office
- Custodial experience
- Janitorial experience
- Floor care
Certification
F Endorsement
Languages
English
Full Professional
Timeline
CSR - Customer Service Representative
F&G Life Insurance (WFH)
12.2023 - Current
CSR Rep
Frito Lay-Memphis, TN
12.2015 - 01.2023
Customer Service Representatives
Neovia/Reverse Logistics/VAS/BRD-Memphis, TN
01.2014 - 12.2015
Customer Service Rep
W.W Graniger Inc-Southaven, MS
01.2011 - 12.2014
High School Diploma -
Olive Branch High School