Bronté Kiekow
Houston,TX
Summary
Dynamic and results-driven professional with over 13 years of experience in sales and hospitality. Proven track record of exceeding sales targets and delivering exceptional customer service in fast-paced environments. Adept at building and maintaining strong client relationships, identifying and capitalizing on business opportunities, and providing tailored solutions to meet diverse customer needs. Known for excellent communication skills, a keen eye for detail, and a commitment to enhancing the guest experience. Passionate about driving revenue growth and fostering positive, memorable interactions in both sales and hospitality settings.
Overview
9
9
years of professional experience
Work History
Corporate Sales Associate
ClassPass
05.2022 - Current
- Build and maintain SMB sales pipeline via cold calling, emailing, Zoom meetings, and leveraging LinkedIn connections
- Meet and exceed quarterly KPIs – closing 4 SMB deals generating $4,000 in guaranteed revenue, contacting 750 accounts on my target list
- Continued learning by attending internal sales training and attending seminars
- Continue to grow and maintain a professional network via LinkedIn and in the Houston market.
Laser Specialist/Sales Representative
Removery Laser Tattoo Removal and Fading
02.2021 - 05.2022
- Greet clients with professional representation
- Educate/sell clients on all pricing and package options
- Maintain a minimum of 60% weekly start rate
- Answer phone calls, conduct appointment reminders, and follow up calls
- Perform consultations for clients, and obtain all necessary paperwork for filing
- Maintain monthly KPI’s
- Work closely with call center and Regional management
- Discuss pre-treatment and post-treatment care with clients
- Perform laser tattoo removal treatments using the safest and most effective laser application
- Monitor social media and online sources for industry trends - discuss with owners for future promotions
- Perform community outreach and potential business partnerships.
Certified Laser Technician/Sales Representative
Sedona Skin Spa
09.2019 - 02.2021
- Greet clients with professional representation
- Educate/sell clients on all services and packages
- Answer multiple phone calls, conduct appointment reminders and follow up calls
- Perform consultations for patients before scheduling treatments, to obtain all necessary paperwork for filing
- Schedule all clients and modify appointment times accordingly
- Discuss pre-treatment and post-treatment care with clients
- Perform laser hair removal treatments using the safest and most effective laser application
- Monitor social media and online sources for industry trends - discuss with owners for future promotions.
Server
Brick & Bourbon
07.2019 - 03.2020
- All duties associated with a food and beverage server - greet customers, inform them of menu items, take orders, work with kitchen and other staff to deliver order, collect payment.
Guest Services Receptionist
Lemon Water Salon & Spa
01.2019 - 05.2019
- Greet guests with professional representation
- Guest relations and customer service including appointment scheduling, service education, and collection of payment.
VIP Bottle Server
The Exchange & Alibi Lounge
07.2018 - 03.2019
- All duties associated with VIP bottle service - greet customers, inform them of bottle options, take orders, work with the team to deliver order, collect payment
- Proactive in promotion of VIP services and club events on all social media platforms.
Guest Services Associate
Totally Tan & Spa
07.2016 - 01.2019
- Greet clients, educate them on various packages and products, and educate them on ways to protect and nourish their skin
- Successful achievement of PTA - per tanning average, which is a sales calculation of product sales.
Member Service Specialist
Life Time Fitness Inc.
06.2015 - 06.2016
- Greet guests with professional representation
- Guest relations and customer service including membership account management.
Education
Minneapolis Community and Technical College
Minneapolis, MNLicensed Laser Technician: Medical Aesthetics -
National Laser Institute
Dallas, TX05.2019
Skills
- Excellent interpersonal skills and customer service
- Exceptional organizational, multi-tasking, planning, and creative skills
- Ability to problem-solve and work well under pressure
- Systems proficiencies using Microsoft Office Suite, SalesLoft, Salesforce (CRM), social media, and other applications
- Product promotion and sales driven
Timeline
Corporate Sales Associate
ClassPass
05.2022 - Current
Laser Specialist/Sales Representative
Removery Laser Tattoo Removal and Fading
02.2021 - 05.2022
Certified Laser Technician/Sales Representative
Sedona Skin Spa
09.2019 - 02.2021
Server
Brick & Bourbon
07.2019 - 03.2020
Guest Services Receptionist
Lemon Water Salon & Spa
01.2019 - 05.2019
VIP Bottle Server
The Exchange & Alibi Lounge
07.2018 - 03.2019
Guest Services Associate
Totally Tan & Spa
07.2016 - 01.2019
Member Service Specialist
Life Time Fitness Inc.
06.2015 - 06.2016
Minneapolis Community and Technical College
Licensed Laser Technician: Medical Aesthetics -
National Laser Institute
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