Brontte Desouza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Eye Care Receptionist
James Tracey Eyecare
01.2023 - 09.2023
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Collected payments, processed transactions and updated relevant records.
- Maintained confidentiality of information regarding clients and company.
Assistant Manager
Lens Crafters
06.2018 - 01.2022
- Industry expert with unmatched product knowledge
- Analyze market trends for improvement opportunities to support long-term business growth.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Candy Assistant
Gino's Italian Joint Pizzeria
05.2020 - 01.2022
- Assisted in flavor development and product formulation for truffle line
- Created batches of 500+ confections for customized orders and storefront inventory
- Responsible for cleaning, calibrating, and maintaining equipment.
Sales Supervisor
Lens Crafters
12.2017 - 06.2018
- Increased sales quota by coaching team on effective upsell and cross-selling strategies
- Monitored employee performance and managed talent efficiently
- Sales retention.
Team Lead
Lens Crafters
01.2017 - 12.2017
- Key holder responsible for opening and closing store including handling money
- Responsible for enforcing best workplace practices
- Superior customer service and satisfaction
- Completed trend analysis & submitted data to senior management.
Customer Experience Manager
Michael's
01.2016 - 01.2017
- Developed and implemented employee recognition program to improve workplace morale and productivity
- Supervised daily operations and sales functions to maximize revenue and customer satisfaction
- Clearly defined key performance indicators (KPI) and communicated objectives to team
- Responsible for closing out customer complaints with satisfactory solutions within a specified timeframe
- Established standards for and monitored work, sales, and service performance
- Responsible for onboarding and developing new employees
- Conducted annual employee reviews and continuous employee performance assessments.
Server
Anthony's Coal Fired Pizza
02.2015 - 11.2015
- Guided guests through menu and accommodated preferences through custom modifications
- Safeguard quality temperature control in back of house for dry and cool food storage units
- Trained new employees on steps of food service in a busy establishment.
Education
Certified Personal Trainer - Kinesiology, nutrition and exercise science
NPTI
Lyndhurst, NJ01.2012
Maybe Creek High School
Houston, TX05.2011
Skills
- Employee performance evaluations
- Training new hires on best practices
- Trend analysis
- Managing workforce talent
- Knowledgeable in several POS systems
- Effective written and verbal communication
- Sales
- Conflict Resolution
- Relationship Building
Timeline
Eye Care Receptionist
James Tracey Eyecare
01.2023 - 09.2023
Candy Assistant
Gino's Italian Joint Pizzeria
05.2020 - 01.2022
Assistant Manager
Lens Crafters
06.2018 - 01.2022
Sales Supervisor
Lens Crafters
12.2017 - 06.2018
Team Lead
Lens Crafters
01.2017 - 12.2017
Customer Experience Manager
Michael's
01.2016 - 01.2017
Server
Anthony's Coal Fired Pizza
02.2015 - 11.2015
Certified Personal Trainer - Kinesiology, nutrition and exercise science
NPTI
Maybe Creek High School
Similar Profiles
Shannon PriestShannon Priest
Childcare. at Tracey HicksChildcare. at Tracey Hicks
Josiah RogersJosiah Rogers
Garden and Maintenance Worker at Dick TraceyGarden and Maintenance Worker at Dick Tracey
Madison SweeneyMadison Sweeney
Clinical Case Manager, Clinical Support Specialist at Tracey Ward, PhDClinical Case Manager, Clinical Support Specialist at Tracey Ward, PhD
Brenda WiebeBrenda Wiebe
Eye Care Asscoiate/Receptionist at Clarity VisionEye Care Asscoiate/Receptionist at Clarity Vision
Stacy LucarelliStacy Lucarelli
Eye Technician and Receptionist at Medwest EyecareEye Technician and Receptionist at Medwest Eyecare