Bronwen Hernandez
Niceville,FL
Summary
Reliable professional with hands-on experience in supervision and customer service. Proven ability to prioritize tasks and manage operations efficiently kin fast-paced environments. Skilled in team collaboration and independent work to achieve business objectives. Adept at resolving complex issues through effective problem-solving.
Overview
2027
2027
years of professional experience
Work History
Toll Collector/Supervisor
TTEC
Niceville, Florida
10.2024 - Current
- Facilitated toll collection with accuracy and efficiency at designated checkpoints.
- Implemented company protocols for cash handling and security measures.
- Supervised daily operations, ensuring team compliance with safety protocols to enhance operational safety.
- Compiled reports concerning shift activities such as number of vehicles passing through the booth.
Pest Control Technician
Terminix
Niceville, FL
2021 - 08.2023
- Inspected residential and commercial properties for pest infestations, ensuring prompt identification and resolution of pest issues.
- Applied appropriate pesticides and treatments following strict safety guidelines.
- Documented service visits and pest activity in customer records to maintain accurate client histories and support ongoing pest management strategies.
House Cleaner
Self-employeed
Niceville, Florida
08.2014 - 04.2023
- Cleaned residential spaces using efficient techniques and high-quality products to ensure client satisfaction.
- cultivated strong client relationships through consistent and reliable cleaning services.
- Managed time effectively to consistently complete cleaning tasks within designated hours, enhancing client trust.
Stage Manager
Mattie Kelly Arts Center
Niceville, FL
11.2012 - 07.2014
- Coordinated rehearsals and schedules for various productions.
- Collaborated with directors and designers to interpret artistic vision accurately.
- Communicated effectively with performers to address needs and concerns promptly.
- Called out performance technical cues using wireless headsets.
Education
Some College (No Degree) - Humanities
The University of West Florida
Pensacola, FLSkills
- Traffic management
- Safety regulations
- Local/ State regulations experience
- Cash handling
- Team supervision
- Operational oversight
- Processes and procedures
- Time management
- Attention to detail
- Customer service
- Time prioritization
- Problem solving
- Microsoft Word/ Excel
- POS experience
- Safety compliance
- Customer relationship management
- Property inspection
- Effective communication
- Problem-solving
- Banking operations support
- Payroll processing
Timeline
Toll Collector/Supervisor
TTEC
10.2024 - Current
House Cleaner
Self-employeed
08.2014 - 04.2023
Stage Manager
Mattie Kelly Arts Center
11.2012 - 07.2014
Pest Control Technician
Terminix
2021 - 08.2023
Some College (No Degree) - Humanities
The University of West Florida