Layba Ali
Richmond,VA
Summary
Dynamic professional at Forever 21, excelling in team leadership and data analysis. Adept at enhancingcustomer service and driving sales initiatives, while effectively managing inventory. Strong multitasking abilities and a commitment to maintaining a professional environment contribute to achieving organizational goals.
Professional toll operations worker with experience in handling transactions, ensuring smooth traffic flow, and providing customer service. Skilled in cash handling, problem-solving, and maintaining accuracy under pressure. Known for strong teamwork, adaptability, and results-driven mindset. Dependable, flexible, and ready to contribute to operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Toll Collector
Richmond Metropolitan Transportation Authority
08.2025 - Current
- Collected tolls efficiently using electronic payment systems.
- Assisted customers with inquiries regarding charges and payment methods.
- Maintained cleanliness and organization of toll booth area daily.
- Monitored traffic flow to ensure smooth vehicle passage through tolls.
- Provided accurate change and receipts for cash transactions.
- Followed safety protocols while operating toll collection equipment.
- Learned company policies and procedures to enhance customer service experience.
Interpreter
Language Network
01.2023 - Current
- Facilitated communication between parties in diverse settings, ensuring clarity and understanding.
- Interpreted spoken language during meetings, conferences, and events to assist non-English speakers.
- Utilized translation software and tools to enhance accuracy of interpretations and streamline processes.
- Adapted quickly to various dialects and cultural nuances to provide contextually appropriate interpretations.
- Maintained confidentiality while interpreting sensitive information in professional environments.
Manager
Forever 21
09.2017 - 12.2019
- Led team to enhance customer service and drive sales initiatives.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed training programs that improved staff performance and retention rates.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science - Health Science And Dental Assistant
J. Sargeant Reynolds Community College
Richmond, Virginia, VA08-2026
Skills
- Toll collection
- Customer service
- Cash handling
- Traffic management
- Records management
- Multitasking capacity
- Customer relations
- Microsoft office
- Team leadership
- Data analysis
Certification
excel level 1
Timeline
Toll Collector
Richmond Metropolitan Transportation Authority
08.2025 - Current
Interpreter
Language Network
01.2023 - Current
Manager
Forever 21
09.2017 - 12.2019
Associate of Science - Health Science And Dental Assistant
J. Sargeant Reynolds Community College