Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Estephanie Martinez Baez

Newark,NJ

Summary

Proven to excel in high-pressure environments, I leveraged my bilingual communication and cash management skills at NJTA to enhance customer satisfaction and streamline operations. My ability to mentor and my keen attention to detail led to a significant improvement in team efficiency and a reduction in transaction errors, embodying dependability and teamwork.

Overview

16
16
years of professional experience

Work History

Toll Collector

NJTA
11.2018 - Current
  • Communicated in English and Spanish to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Monitored toll lane activity and generated operational reports.
  • Promoted safety awareness among motorists through clear signage displays and timely updates on road conditions when necessary.
  • Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
  • Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
  • Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
  • Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Supported environmental initiatives by promoting electronic payment methods, thereby reducing paper waste from receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
  • Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Cashier Customer Service Cashier

Zap Lube Car Wash
05.2014 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier Customer Service

Spotless Car Wash
07.2009 - 04.2014
  • Communicated in English and Spanish to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Monitored toll lane activity and generated operational reports.
  • Promoted safety awareness among motorists through clear signage displays and timely updates on road conditions when necessary.
  • Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
  • Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
  • Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
  • Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Supported environmental initiatives by promoting electronic payment methods, thereby reducing paper waste from receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
  • Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Skills

  • Multitasking proficiency
  • Dependability
  • Money handling
  • Interpersonal communication skills
  • Language proficiency
  • Toll collection
  • Toll collection operator
  • Excellent communication skills
  • Vehicle classification
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Adaptable and flexible
  • Item scanning
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Cash handling and management
  • Cash handling
  • Cooperative attitude
  • Cash management
  • Cash register operation
  • Cash register operations
  • Customer transactions
  • Employee training
  • Basic mathematics
  • Payment processing
  • Adaptability
  • Refunds and exchanges
  • Cash drawer balancing
  • Payment collection

Languages

Spanish
Native or Bilingual

Timeline

Toll Collector

NJTA
11.2018 - Current

Cashier Customer Service Cashier

Zap Lube Car Wash
05.2014 - 10.2018

Cashier Customer Service

Spotless Car Wash
07.2009 - 04.2014

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Estephanie Martinez Baez