Samatha Bittle
Fayetteville,WV
Summary
Retail sales associate with over 25 years experience in customer service, cash handling and management.
Overview
16
16
years of professional experience
Work History
Toll Collector
WV Parkways Authority
Beckley, WV
11.2023 - Current
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Fostered a positive work environment by maintaining an open line of communication with teammates and supervisors, addressing challenges as they arose.
- Promoted safety awareness among motorists through clear signage displays and timely updates on road conditions when necessary.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
Tour Guide
Bridge Walk
Lansing, WV
03.2022 - Current
- Give guided tours on the catwalk underneath the New River Gorge Bridge
- Relay history and fun facts about the bridge and area to guests
- Maintain gear and safety equipment
- Insure that guests are properly harnessed to safety system and provide 'the Walk of a lifetime'
- Contact - Benjy Simpson 304-574-1300
Sales associate
Adventures on the Gorge
Lansing, WV
07.2022 - 10.2022
- Assist customers in choosing souvenirs, adventure gear and ordering photos and videos of rafting trips
- Cash handling, deposits, stocking floor and keeping sales floor and stock room up to company standards
- Seasonal position
- Contact - Megan Shrewsbery 855-420-9952
Blinds associate
Lowe's Home Improvement Center
Fayetteville, WV
01.2022 - 06.2022
- Assist customers in choosing custom and of the shelf blinds and other window treatments
- Assist customers in choosing storage options and closet systems
- Keeping department stocked and up to store standards
- Contact - Michael Hobert 304-574-3000
Paint department associate
Home Depot
Harrisonburg, VA
03.2020 - 09.2021
- Mixing paint orders and providing assistance to customers in choosing the correct products and usage of those products to complete their projects
- Unloading and stocking pallets of product
- Keeping department stocked and clean to company standards
- Also, trained as backup bookkeeper - duties included counting and balancing all tills from previous day, preparing tills for following day, preparing store deposits, researching discrepancies and balancing vault
- Contact - Tim Wightman 540-438-8887
Retail store cashier/sales associate
Cracker Barrel
Harrisonburg, VA
10.2019 - 09.2020
- Running register for retail shop and restaurant bills
- Assisting customers with purchases in retail store
- Unloading and checking in merchandise and stocking sales floor
- Keeping store and sales goals up to company standards
- Contact - Current Manager 540-574-3099
Retail sales associate
SoLace Fine Handcrafts
Elkton, VA
05.2009 - 09.2019
- All aspects of customer service, cash handling, deposits, inventory, merchandising, shipping and receiving
- Contact - Barbara Polin 540-421-4675
Education
Graduate of Theology - Biblical Studies Certificate
Liberty University, Wilmington School of the Bible
01.2016
Associates Degree - Fine Art/Marine Biology
Piedmont Virginia Community College
01.1992
West Virginia University
01.1987
Skills
- Multitasking proficiency
- Dependability
- Interpersonal communication skills
- Organized and detail-oriented
- Toll equipment operation
- Excellent communication skills
- Toll collection
- Vehicle classification
- Customer Satisfaction
- Cash handling and management
- Verbal Communication
- Flexible Schedule
Timeline
Toll Collector
WV Parkways Authority
11.2023 - Current
Sales associate
Adventures on the Gorge
07.2022 - 10.2022
Tour Guide
Bridge Walk
03.2022 - Current
Blinds associate
Lowe's Home Improvement Center
01.2022 - 06.2022
Paint department associate
Home Depot
03.2020 - 09.2021
Retail store cashier/sales associate
Cracker Barrel
10.2019 - 09.2020
Retail sales associate
SoLace Fine Handcrafts
05.2009 - 09.2019
Graduate of Theology - Biblical Studies Certificate
Liberty University, Wilmington School of the Bible
Associates Degree - Fine Art/Marine Biology
Piedmont Virginia Community College
West Virginia University