Brook Anderson
Catonsville,MD
Summary
Committed Business student dedicated to learning, and developing skills in a fast-paced service environment with a passion for client service, analytics, and customer relations. Self-directed and energetic with superior performance in both autonomous and collaborative environments.
Overview
3
3
years of professional experience
Work History
Youth Development Staff
Boys And Girls Club
09.2023 - Current
- Developed personalized learning plans for 15 individual students, resulting in enhanced academic growth and achievement.
- Enhanced emotional well-being of 30 youths by providing a supportive and inclusive environment that fostered positive relationships.
- Collaborated with parents, teachers, and administrators to address specific needs of at-risk youths, leading to improved outcomes.
Server
The Maroon Door
05.2023 - 11.2023
- Developed rapport and extended hospitality to over 50+ customers on shift with meet and greet system
- Maintained food and beverage knowledge and served customers promptly with focused attention to customer needs.
- Successfully multitasked while remaining courteous and professional in fast-paced environment.
- Worked with POS system to place orders, manage bills, handle complimentary items, and efficiently resolve discrepancies.
Hostess
Outback Steakhouse
11.2022 - 05.2023
- Quickly developed relationships with customers, and maintained positivity while servicing up to 10+ tables during peak prime-time hours and over 50 reservations on shift.
- Memorized standard menu along with 5 rotating specials per week including desserts, apps, and entrees
- Operated POS terminals to input customer seating, hold reservations, swipe credit cards, and enter cash amounts in 200+ seat restaurant
- Organized, stocked, and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Senior Camp Counselor
Hampton Country Day Camp
06.2021 - 09.2021
- Communicated with 40 sets of parents about campers' activities and reported concerns and suggestions to supervisor.
- Prepared reports for management regarding status and progress of recreational activities.
Education
Bachelor of Science - Business Information Technology - DSS
Virginia Tech
Blacksburg, VA12.2024
Associate of Arts - Business, Leadership, Technology
Howard Community College
Columbia, MD06.2022
Skills
- Advanced Excel: Lookup Functions, Pivot Tables and Charts, Data Analysis Tools
- Beginner VBA programming and User Interface development
- Beginner Python: Web Scraping, Iterators, Optimization
- Limited Working Spanish
Timeline
Youth Development Staff
Boys And Girls Club
09.2023 - Current
Server
The Maroon Door
05.2023 - 11.2023
Hostess
Outback Steakhouse
11.2022 - 05.2023
Senior Camp Counselor
Hampton Country Day Camp
06.2021 - 09.2021
Bachelor of Science - Business Information Technology - DSS
Virginia Tech
Associate of Arts - Business, Leadership, Technology
Howard Community College
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