Brook Biswell
Network Administrator
Topeka,KS
Summary
Dynamic Network Administrator with proven expertise at Washburn University, enhancing connectivity for over 7,000 users. Skilled in network troubleshooting and effective communication, I implemented monitoring tools that reduced downtime significantly. My collaborative approach in deploying innovative solutions improved data transfer speeds and system efficiency, aligning IT strategies with institutional goals.
Business-minded Network Administrator with 4 years of experience in supporting network environments. Determined and focused in managing network infrastructure and optimizing environment while increasing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Administrator
Washburn University
06.2021 - Current
- Managed network configurations and security protocols to ensure reliable connectivity for over 7,000 users across multiple campuses.
- Conducted routine maintenance and troubleshooting of network equipment, reducing downtime by streamlining the incident response process.
- Implemented network monitoring tools to track performance metrics and identify potential issues before they impacted users.
- Collaborated with IT staff to design and deploy new networking solutions that improved data transfer speeds and enhanced overall system efficiency.
- Assisted in the evaluation of new hardware and software solutions, contributing to informed decision-making that aligned with institutional goals.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
IT Technician
Seaman School District
12.2019 - 05.2021
- Provided technical support for hardware and software issues, assisting end-users in troubleshooting and resolving problems efficiently.
- Installed, configured, and maintained computer systems and peripherals to ensure optimal performance across the organization.
- Assisted in managing the inventory of IT supplies, ensuring timely procurement of necessary components for repairs and upgrades.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted routine maintenance checks on IT equipment, identifying potential issues before they impacted operations.
IT Technician Intern
Washburn Technical Institute
04.2018 - 11.2019
- Assisted in the installation and configuration of operating systems and application software, enhancing system functionality for various departments.
- Conducted thorough system diagnostics, identifying root causes of problems for prompt resolution.
- Enhanced system performance by troubleshooting hardware and software issues.
- Maintained office PCs, basic network troubleshooting and mobile devices.
Education
Bachelor of Arts - Technology Administration
Washburn University of Topeka
Topeka, KS05-2025
Certificate - Computer Repair And Networking
Washburn Technical Institute
Topeka, United States05-2019
Skills
Network troubleshooting
Router configuration
Technical support
Wireless networking
IP addressing and subnetting
VPN configuration
Switch configuration
System upgrades
Effective communication
Interpersonal and written communication
Accomplishments
- Core Router Migration
- Wireless Redesign
- Management of various projects
- New Building Network Installations
Certification
CCNA
Timeline
CCNA
04-2022
Network Administrator
Washburn University
06.2021 - Current
IT Technician
Seaman School District
12.2019 - 05.2021
IT Technician Intern
Washburn Technical Institute
04.2018 - 11.2019
Bachelor of Arts - Technology Administration
Washburn University of Topeka
Certificate - Computer Repair And Networking
Washburn Technical Institute