- Looking to do something diffrent, Change fields for a while I can stay in the Healthcare, field mabey doing something like Laundry, Light Housekeeping Medication Passing, Due to my health, Cares on the residents I can't do anymore Im getting older, as of assisting with showers and,Walking,and Transfers I can help with,or just Companionship
Brook Boykin
Milwaukee,WI
Summary
With a proven track record at Home Instead, I excel in compassionate client care and medication coordination, enhancing patient well-being. Skilled in building relationships and ensuring safety, my approach has significantly improved client satisfaction. Expert in multitasking and organization, I prioritize efficient care plan adherence, blending hard and soft skills to achieve excellence in patient support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead
11.2024 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Cashier
Sams Club
12.2020 - 06.2021
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
The Salvation Army Family Store & Donation Center
08.2020 - 10.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/Customer Service Cashier
Walmart
03.2018 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Counted money in drawers at beginning and end of each shift.
Caregiver
Silverview
10.2009 - 03.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
No Degree - All Required
Joliet,Central High School
Joliet, IL09-1974
Skills
- Medication coordination
- Documentation
- Compassionate client care
- Safety awareness
- Mobility assistance
- Medical record-keeping
- HIPAA compliance
- Patient care
- Dementia care
- Patient care and companionship
- Multitasking and organization
- ADL assistance
- Care plan adherence
- Patient mobility assistance
- Housekeeping
Certification
- PCW - Personal Care Worker
- CHHA - Certified Home Health Aide
Interests
Timeline
Caregiver
Home Instead
11.2024 - Current
Customer Service Cashier
Sams Club
12.2020 - 06.2021
Sales Associate
The Salvation Army Family Store & Donation Center
08.2020 - 10.2020
Cashier/Customer Service Cashier
Walmart
03.2018 - 08.2020
Caregiver
Silverview
10.2009 - 03.2017
- PCW - Personal Care Worker
- CHHA - Certified Home Health Aide
No Degree - All Required
Joliet,Central High School
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