Brook Hendrickson
Brooklyn
Summary
Business Management and Entrepreneurship student with experience in customer service, sales, and client relations. Strong communication, problem-solving, and teamwork skills developed through roles in food service and childcare. Dedicated, adaptable, and passionate about building meaningful relationships and delivering excellent service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Fountain, CO
02.2024 - 05.2026
- Prepared and served high-quality beverages following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Provided exceptional customer service, enhancing customer experience and satisfaction.
- Assisted in training new team members on beverage preparation techniques.
- Operated espresso machines and other equipment with precision and attention to detail.
Front of House Employee
Chick-fil-A
Fountain, CO
05.2023 - 09.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed cash transactions accurately, maintaining register balance and processing payments efficiently.
- Trained new employees on company policies and service standards, fostering a collaborative team atmosphere.
- Assisted in inventory management, restocking supplies to optimize operational efficiency during peak hours.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
Associate of Arts - Business Management And Entrepreneurship
Pikes Peak Community College
Colorado Springs, CO05.2027
Colorado Real Estate Broker Licensing Course - Real Estate
Colorado Real Estate College
Colorado Springs, CO12.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Exceptional customer service
- Social media savvy
- Engaging public speaking
- Real estate law understanding
- Sales skills
- Superior attention to detail
- Adaptable positioning
Certification
- Colorado Real estate Broker Pre-Licensing Education
Languages
English
Native or Bilingual
French
Elementary
Timeline
Barista
Dutch Bros
02.2024 - 05.2026
Front of House Employee
Chick-fil-A
05.2023 - 09.2024
Associate of Arts - Business Management And Entrepreneurship
Pikes Peak Community College
Colorado Real Estate Broker Licensing Course - Real Estate
Colorado Real Estate College