Brook Malone
Laramie
Summary
Dynamic Education Outreach Coordinator at CyberWyoming with a proven track record in program coordination and market research. Expert in crafting engaging communication strategies and optimizing user experiences through technical proficiency. Passionate about enhancing customer satisfaction and fostering community engagement, driving impactful results in every initiative.
Overview
9
9
years of professional experience
Work History
Education Outreach Coordinator
CyberWyoming
01.2022 - Current
- Developed and executed communication strategies to engage and inform educators about best practices, professional development opportunities, and product updates
- Designed and maintained websites using Bluehost, ensuring consistent brand messaging and seamless user experience
- Conducted research on AI products and cybersecurity resources, identifying trends to enhance customer-focused messaging and product usage
- Supported clients’ cybersecurity needs, fostering trust and ensuring ongoing customer satisfaction
Learn to Skate instructor
Laramie Ice and Events Center
08.2016 - 04.2024
- Designed personalized development plans to optimize learner engagement and skill-building outcomes
- Collaborated with cross-functional teams to plan and execute community engagement events, enhancing local visibility and user participation
- Recommended workflow improvements, delivering consistent and customer-centric service
Junior Web Developer
Happy Jack Software
06.2020 - 01.2022
- Managed multiple software projects, maintaining task timelines and ensuring on-time delivery
- Developed and maintained websites using HTML, CSS, and JSON, and created tutorial resources with Camtasia
- Collaborated with teams to create digital resources, staying abreast of industry best practices and trends
Breakfast Attendant
Quality Inn and Suites
05.2016 - 08.2016
- Utilized process optimization techniques to streamline daily operations, improving service efficiency and guest satisfaction
- Delivered excellent customer service by addressing inquiries promptly, fostering a welcoming environment
Education
Bachelor’s Degree - Marketing, Psychology
University of Wyoming
Laramie, WY01.2024
High School Diploma - undefined
Laramie High School
Laramie, WY06.2020
Skills
- Program Coordination
- Market Research
- Data Analysis
- SPSS
- Excel
- Public Speaking
- Marketing Campaigns
- Camtasia
- Customer Service Excellence
- Critical Thinking
- Problem Solving
- Community engagement
Timeline
Education Outreach Coordinator
CyberWyoming
01.2022 - Current
Junior Web Developer
Happy Jack Software
06.2020 - 01.2022
Learn to Skate instructor
Laramie Ice and Events Center
08.2016 - 04.2024
Breakfast Attendant
Quality Inn and Suites
05.2016 - 08.2016
High School Diploma - undefined
Laramie High School
Bachelor’s Degree - Marketing, Psychology
University of Wyoming
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