BROOK POLSTON
Palm desert
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional.
Overview
6
6
years of professional experience
Work History
CASHIER/BAKER/TO-GO RUNNER/FOOD RUNNER/PREP COOK
The Cheesecake Factory
Rancho Mirage
10.2022 - Current
- As a To-go runner I make sure all orders are properly prepared and packed for delivery orders, Pick up orders and Digital orders While also maintaining a clean, full stocked station
- As a cashier i take orders and handle payments for walk-in guests, providing an experience that's just as memorable as when they dine in
- My position also includes, Making sure all desserts and espresso drinks are being made on time and properly, training our new team members, Cleaning and restocking the bakery every night while completing the daily beautication with the help of my team
- Assisting my associates with their Cash out reports, making sure to keep track of all transactions and give the proper amount
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction
- Ensured that all restaurant safety guidelines were followed at all times
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Tracked inventory levels accurately to ensure adequate stock is available for sale.
- Contributed to employee development plans in support of job-specic skills development.
- Analyzed course materials and trainee information, preparing for training delivery.
- Veried merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
- Followed recipes accurately to ensure consistency in flavor and presentation of dishes.
- Prepared ingredients by chopping, slicing, and dicing according to recipes.
- Delivered food promptly to tables, ensuring customer satisfaction and timely service.
- Assisted waitstaff by refilling drinks and providing additional support during peak hours.
- Monitored food presentation, ensuring aesthetic appeal before serving to guests.
SALES ASSOCIATE/ SEXUAL HEALTH ADVISOR
Skitzo Kitty Lingerie
Palm Desert
06.2023 - 03.2024
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Built relationships with customers to encourage repeat business
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sucient inventory levels
- Demonstrated product features and benets for customers' needs
- Handled customer complaints in a professional manner
- Developed promotional strategies to increase sales volume
- Suggested ideas for improving store operations and increasing prots
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Maintained cleanliness of store environment including oors, windows, displays
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn
- Researched industry trends and competitors' activities to develop new ideas for content creation.
OFFICE MANAGER/ DISPATCHER
Towmedic transport
Indio
08.2021 - 05.2022
- Monitored payments due from clients and promptly contacted clients with past due payments
- Processed Lien sales every Wednesday
- Maintained ling system for records, correspondence and other documents
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Maintained accurate records of all towing activities
- Monitored driver progress and updated customers on estimated arrival times
- Recorded information such as vehicle type, location, and customer details in the database.
CAMERA ASSISTANT
Sonia Stewart Photography
Bermuda Dunes
11.2019 - 08.2021
- Adjusted focus and exposure settings on cameras to capture desired images
- Liaised between the Camera Department and Production Department regarding daily needs
- Maintained and operated camera equipment including lenses, lters, tripods, and dollies
- Edit raw footage into a nal product using non-linear editing systems such as Final Cut Pro or Adobe Premiere
- Create portfolios for clients to showcase work
- Photographed special events, parties and portraits
- Explained price and package details to customers.
Education
HIGH SCHOOL OR EQUIVALENT -
Shadow Hills High School
Indio, CASkills
- Photography
- Product Sales
- Cash Handling Accuracy
- POS System Operation
- Time Management
- Sales Training
- Cashiering
- Inventory Monitoring
- Coaching and Mentoring
- Food handler’s certification
- ServSafe alcohol certification
Timeline
SALES ASSOCIATE/ SEXUAL HEALTH ADVISOR
Skitzo Kitty Lingerie
06.2023 - 03.2024
CASHIER/BAKER/TO-GO RUNNER/FOOD RUNNER/PREP COOK
The Cheesecake Factory
10.2022 - Current
OFFICE MANAGER/ DISPATCHER
Towmedic transport
08.2021 - 05.2022
CAMERA ASSISTANT
Sonia Stewart Photography
11.2019 - 08.2021
HIGH SCHOOL OR EQUIVALENT -
Shadow Hills High School