Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brook Potts

Fort Collins,CO

Summary

Over 10 years of customer service experience along with stellar communication with staff and clientele, skilled organization, and innovative ideas. Acquired 5+ years of management and training experience. Currently studying Business Administration - Human Resources at CSU.

Overview

6
6
years of professional experience

Work History

Boarding/Daycare Associate

Raintree Animal Hospital
Timnath, CO
08.2024 - Current
  • Maintained accurate records of animal health care and treatments.
  • Observed animal behavior closely in order to identify any potential health issues or other problems requiring attention.

Front End Supervisor

Whole Foods
Denver, CO
03.2021 - 10.2024
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.

Foster Care Associate

Dumb Friends League
Denver, CO
10.2023 - 04.2024
  • Maintained accurate medical records of all patients.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.

Floor Staff (Barback, ID checker, Security)

American Bonded
Denver, CO
06.2023 - 01.2024
  • Assisted in the development and implementation of security policies and procedures.
  • Assisted with crowd control during large events held at the facility.
  • Identified suspicious activity to determine appropriate response.

Guest Services/Security (ID checker, Ticket Scanner, Balcony Upsales, Security)

Live Nation- Summit Music Hall, Marquis Theater
Denver, CO
01.2019 - 01.2022
  • Maintained cleanliness and orderliness of event areas before, during, and after events.
  • Provided immediate response to guest inquiries, offering information and resolving issues promptly.
  • Helped resolve customer complaints under the supervision of bartending staff.

Education

Bachelor of Science - Business Administration - HR

Colorado State University
Fort Collins, CO
06-2026

Associate of Arts - Business Administration

Community College of Denver
Denver, CO
01.2022

Skills

  • Identification verification
  • Complex Problem-solving
  • Interior and exterior patrol
  • Screening wands
  • Investigative skills
  • Active shooter training
  • Detail-oriented
  • Superior customer service

Affiliations

  • Music festivals
  • Roadtrips
  • Upcycle used clothing
  • Hiking

Timeline

Boarding/Daycare Associate

Raintree Animal Hospital
08.2024 - Current

Foster Care Associate

Dumb Friends League
10.2023 - 04.2024

Floor Staff (Barback, ID checker, Security)

American Bonded
06.2023 - 01.2024

Front End Supervisor

Whole Foods
03.2021 - 10.2024

Guest Services/Security (ID checker, Ticket Scanner, Balcony Upsales, Security)

Live Nation- Summit Music Hall, Marquis Theater
01.2019 - 01.2022

Bachelor of Science - Business Administration - HR

Colorado State University

Associate of Arts - Business Administration

Community College of Denver
Brook Potts